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- Tasks: Support the service team by handling calls and managing job cards in a busy office.
- Company: Join a leading company in the construction and plant hire industry.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive environment.
- Other info: Opportunity for growth in a dynamic and fast-paced setting.
- Why this job: Be part of a team that delivers top-notch service and exceeds customer expectations.
- Qualifications: Self-motivated, organised, and eager to learn; industry knowledge is a plus.
The predicted salary is between 25000 - 30000 £ per year.
We are currently seeking to recruit a Service Controller to work from our Shrewsbury depot. Working in a busy office environment and reporting to the Service Manager, your primary function would be to support the service controller in the day to day running of the department.
Responsible for handling calls, raising job cards, estimates and other service related matters. Working to the highest standards in order to provide our customers with the best service support in the industry is essential.
Knowledge of the construction / plant hire industry or similar role is advantageous; however, self-motivation, organisation, and the desire to exceed customer’s expectations would be the minimum requirement.
Detailed Job Description
- Assist in processing breakdowns received via our in-house call logging system, phone and emails.
- Ordering parts for customer breakdowns.
SERVICE CONTROLLER – Shrewsbury employer: GUNN JCB LIMITED
Contact Detail:
GUNN JCB LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE CONTROLLER – Shrewsbury
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across when it’s time to shine.
✨Tip Number 3
Network like a pro! Connect with people in the industry on LinkedIn or attend local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace SERVICE CONTROLLER – Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or the construction/plant hire industry. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Controller role and how you can help us provide top-notch service support.
Show Off Your Organisation Skills: Since the role involves handling calls and managing job cards, mention any previous experience that showcases your organisational skills. We love seeing how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GUNN JCB LIMITED
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Controller role. Familiarise yourself with the daily tasks mentioned in the job description, like handling calls and raising job cards. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since providing top-notch service support is key, be ready to share examples of how you've exceeded customer expectations in previous roles. Think of specific situations where your self-motivation and organisation made a difference. This will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations, such as processing breakdowns or ordering parts. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to work under pressure. This will help you feel more confident during the interview.
✨Research the Company Culture
Take some time to learn about the company's values and culture. Understanding what they stand for will allow you to tailor your answers to align with their expectations. Plus, it shows that you're proactive and genuinely interested in being part of their team.