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For Companies At a Glance
- Tasks: Coordinate national accounts, resolve issues, and ensure top-notch customer satisfaction.
- Company: Join a prestigious organisation with a supportive, family-like team culture.
- Benefits: Enjoy overtime pay, a pension scheme, and a bonus after qualifying period.
- Why this job: Make a real impact by exceeding customer expectations in a rewarding role.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Would you consider yourself a motivated, enthusiastic person with a keen eye for detail who will go the extra mile to get the job done? Are you looking for an opportunity to join an outstanding and prestigious organisation? Are you looking for an opportunity that provides both challenges and rewards? Then look no further.
Due to continued expansion, we are currently seeking to recruit a National Accounts Co-ordinator based at our Altrincham Depot. We are a small, close-knit team that supports each other like a family. You will enjoy working closely alongside your experienced colleagues to deliver and maintain the highest levels of customer satisfaction that the industry has to offer. Our rewards often come in the form of the satisfaction that doing the job well brings.
We are looking for a well-motivated individual with a desire to exceed our customers’ expectations in every way to work as part of an experienced and dedicated team.
About The Role
As a National Accounts Co-ordinator, your main duties would include:
- Resolving and assisting with issues for National Accounts while being their main point of contact.
- Promoting and gaining additional work for the Gunn JCB Aftermarket department.
- Efficiently handling customer calls, including taking booking information and providing progress updates.
- Keeping customers informed about service completion times and any potential delays.
- Contacting customers daily to discuss service requirements.
- Following up with customers after service completion to gain authorisation for additional repairs.
- Making courtesy calls to ensure customer satisfaction post-service.
Detailed Responsibilities
- Identifying and establishing customers’ requirements.
- Liaising with the Service Supervisor for accurate Workshop scheduling.
- Working with Service Engineers to determine additional service needs.
- Preparing quotations for customer approval.
- Maintaining accurate customer records in the system.
- Meeting targets for Sure Price Services.
- Ensuring all service dates agreed with customers are met.
- Managing retail and internal invoicing to achieve monthly budget targets.
- Logging engineer hours daily and tracking work in progress.
- Assisting with transport organisation to ensure timely machine deliveries.
- Supporting all aspects of the service office.
Benefits
- Overtime paid at time and a half.
- Company pension scheme.
- Bonus scheme after qualifying period.
- Excellent communication and customer service skills.
- Self-motivated, with a ‘can-do’ attitude and the ability to take the initiative.
- Experience in customer service, aftermarket roles, or service coordination.
- Attention to detail and the ability to multitask effectively.
- Knowledge of plant machinery, agriculture, or JCB equipment.
- Stock management or service office experience.
Join our team as a National Accounts Co-ordinator.
National Account Controller – Altrincham employer: GUNN JCB LIMITED
Contact Detail:
GUNN JCB LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Controller – Altrincham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice your communication skills! Whether it’s answering common interview questions or discussing your experience, being articulate and confident can make a huge difference in how you’re perceived.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are eager to join our close-knit team.
We think you need these skills to ace National Account Controller – Altrincham
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion shine through in your application! We want to see that you're motivated and excited about the opportunity to join our close-knit team. A little enthusiasm can go a long way in making your application stand out.
Be Detail-Oriented: Since attention to detail is key for the National Account Controller role, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their information clearly and accurately.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience in customer service and coordination. Show us how your skills align with what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at GUNN JCB LIMITED
✨Know Your Stuff
Before the interview, make sure you research the company and its services thoroughly. Understand their values, especially around customer satisfaction, as this role is all about exceeding expectations. Familiarise yourself with JCB equipment and the aftermarket services they offer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your communication and customer service skills. Think of situations where you resolved issues or went the extra mile for a customer. This will demonstrate your ability to handle the responsibilities of a National Accounts Co-ordinator.
✨Be Ready to Multitask
Since the role involves juggling various tasks, be prepared to discuss how you manage multiple priorities. You might want to share specific strategies or tools you use to stay organised and ensure nothing falls through the cracks.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face in customer service, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.