At a Glance
- Tasks: Support the service controller in managing daily operations and customer service.
- Company: Join a dynamic team at a leading plant hire company in Shrewsbury.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Opportunity for growth and learning in a fast-paced office setting.
- Why this job: Be part of a team that delivers top-notch service and exceeds customer expectations.
- Qualifications: Strong organisational skills and a proactive attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are currently seeking to recruit a Service Controller to work from our Shrewsbury depot.
Working in a busy office environment and reporting to the Service Manager, your primary function would be to support the service controller in the day to day running of the department.
Responsible for handling calls, raising job cards, estimates and other service related matters.
Working to the highest standards in order to provide our customers with the best service support in the industry is essential.
Knowledge of the construction / plant hire industry or similar role is advantageous however self-motivation, organisation, and the desire to exceed customer’s expectations would be the minimum requirement.
- Detailed Job Description
- Assist in processing breakdowns received via our in-house call logging system, phone and emails.
- Ordering parts for customer breakdowns & remedial works as dedicated by the service controller.
- Assist in planning and allocating engineers to breakdowns.
- Follow Routine Maintenance and Machine Health Checks to ensure all jobs are raised and planned in a timely manner.
- Ensure all estimates and related documentation is saved on the call log and add any comments to the call as necessary.
- Following the engineers’ diagnostics, raise estimates for remedial works.
- Appoint 3rd parties where necessary to cover breakdowns & raise order numbers upon completion and receipt of paperwork, ensure costs are accurate.
- Communicating with customers, updating them on the status of their breakdowns.
- Sending completed job cards and other paperwork to customers as required.
- Manage and action emails as necessary.
- Some invoicing may be required along with the requested order numbers for completed work.
- Covering for the service controller during holidays or sickness.
- Highly organised with a good eye for detail.
- Self-motivated with a can do attitude.
- Proven ability to prioritise workloads based on their urgency.
- Able to multi task, dealing with a number of different tasks at once.
- Able to work on their own initiative or as part of a team.
- Excellent communicator, customer service & administrative skills.
- Ability to work under pressure and meet deadlines.
- Able to respond to changes in a professional manner, quickly and efficiently.
- #J-18808-Ljbffr
SERVICE CONTROLLER – Shrewsbury employer: Gunn JCB Limited
Join our dynamic team in Shrewsbury as a Service Controller, where we prioritise a supportive work culture that values self-motivation and organisation. We offer competitive benefits, opportunities for professional growth, and a commitment to excellence in customer service, making it an ideal environment for those looking to make a meaningful impact in the construction and plant hire industry.
StudySmarter Expert Advice🤫
We think this is how you could land SERVICE CONTROLLER – Shrewsbury
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Gunn JCB Limited, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like SERVICE CONTROLLER – Shrewsbury at Gunn JCB Limited.
We think you need these skills to ace SERVICE CONTROLLER – Shrewsbury
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Gunn JCB Limited
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
