At a Glance
- Tasks: Support the service controller in managing daily operations and customer service.
- Company: Join a dynamic team at our Altrincham Head Office.
- Benefits: Gain valuable experience in a fast-paced environment with growth opportunities.
- Other info: Opportunity to learn and develop in a supportive workplace.
- Why this job: Be part of a team that delivers top-notch service in the construction industry.
- Qualifications: Strong organisational skills and a passion for customer satisfaction are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are currently seeking to recruit a Service Controller to work from our Altrincham Head Office depot.
Working in a busy office environment and reporting to the Service Manager, your primary function would be to support the service controller in the day to day running of the department.
Responsible for handling calls, raising job cards, estimates and other service related matters.
Working to the highest standards in order to provide our customers with the best service support in the industry is essential.
Knowledge of the construction / plant hire industry or similar role is advantageous however self-motivation, organisation, and the desire to exceed customer’s expectations would be the minimum requirement.
- Detailed Job Description
- Assist in processing breakdowns received via our in-house call logging system, phone and emails.
- Ordering parts for customer breakdowns & remedial works as dedicated by the service controller.
- Assist in planning and allocating engineers to breakdowns.
- Follow Routine Maintenance and Machine Health Checks to ensure all jobs are raised and planned in a timely manner.
- Ensure all estimates and related documentation is saved on the call log and add any comments to the call as necessary.
- Following the engineers’ diagnostics, raise estimates for remedial works.
- Appoint 3rd parties where necessary to cover breakdowns & raise order numbers upon completion and receipt of paperwork, ensure costs are accurate.
- Communicating with customers, updating them on the status of their breakdowns.
- Sending completed job cards and other paperwork to customers as required.
- Manage and action emails as necessary.
- Some invoicing may be required along with the requested order numbers for completed work.
- Covering for the service controller during holidays or sickness.
- Highly organised with a good eye for detail.
- Self-motivated with a can do attitude.
- Proven ability to prioritise workloads based on their urgency.
- Able to multi task, dealing with a number of different tasks at once.
- Able to work on their own initiative or as part of a team.
- Excellent communicator, customer service & administrative skills.
- Ability to work under pressure and meet deadlines.
- Able to respond to changes in a professional manner, quickly and efficiently.
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Service Controller – Altrincham employer: Gunn JCB Limited
Join a prestigious organisation in Altrincham where you will be part of a close-knit team that values collaboration and support. We offer a rewarding work culture that prioritises customer satisfaction and personal growth, alongside competitive benefits such as a company pension scheme and a bonus structure. This role not only provides the opportunity to excel in your career but also allows you to make a meaningful impact within the industry.
