Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Conduct user research to enhance customer experience and inform product design.
- Company: Gumtree is a leading UK online marketplace, transforming how people buy and sell.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, private medical, and a contributory pension.
- Why this job: Join a passionate team shaping the future of a beloved platform with meaningful impact.
- Qualifications: Mid or senior level UX Researcher with diverse research methods experience, especially in e-commerce.
- Other info: Be part of a dynamic culture that values collaboration and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re currently looking for a passionate and strategic CX/UX Researcher with experience in both design and market research to help shape the future of our customer experience. You’ll be a pragmatic researcher responsible for uncovering deep customer insights that inform product design, service improvements, and business decisions. You will collaborate closely with product, design, marketing, and trust & safety teams to ensure the voice of the customer is embedded across the business. Our vision is to be the go-to marketplace for the home, making every transaction effortless and secure. As a User Experience Researcher you’ll ensure we put the customer front and centre. Looking to make your mark? Join us and let’s shape the future of Gumtree together!
Location: London, hybrid working applies with 3 days in the office.
About the role:
Reporting to the Head of UX Design & Research you will design and execute qualitative and quantitative research to understand user needs and behaviours. This includes conducting user interviews, surveys, diary studies, ethnographic research, usability testing, and other methodologies. You’ll also execute regular surveys such as NPS and Brand tracking. This is a highly cross functional role where you’ll work closely with Marketing, Product, and Design including stakeholders across UK and China to understand goals and to recommend the best research approaches. You’ll facilitate design thinking workshops enabling teams to define problems, build personas, and map user journeys. As an experienced UX Researcher you’ll transform complex research findings into clear, actionable insights that drives product development and marketing strategies. You’ll also contribute to expert reviews and heuristic evaluations to spot opportunities for improved usability and accessibility.
Gumtree is an equal opportunities employer, valuing diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants.
What’s in it for you?
- An exciting opportunity to join Gumtree as we embark upon a journey of growth and transformation.
- A business with purpose – we are on a mission to make buying and selling safer, simpler and more enjoyable.
- A culture of collaboration with passionate people building a business we can be proud of.
- An excellent salary and perks including annual bonus, private medical and 6% contributory pension.
What are we looking for?
- You’ll be a mid or senior level UX Research with proven experience of a using variety of user research methods throughout the product development life cycle. Experience working with online marketplaces or e-commerce platforms preferred.
- Hands-on knowledge of research tools and platforms used for unmoderated and moderated testing (E.g., User Testing, Maze, Userlytics etc) as well as familiarity with NPS and Brand tracking surveys.
- Your soft skills include communication and interpersonal skills as well as critical-thinking and problem-solving.
- A strong understanding of the trade-off between rigor and speed in research, and the ability to apply this understanding to project planning and execution.
- Excellent project management skills, with the ability to manage multiple complex and strategic projects simultaneously.
- You’ll be skilled in storytelling, with the ability to translate complex data into business strategy and product improvements.
- Ability to thrive in a fast-paced environment and adapt to changing market dynamics.
About us
Gumtree is one of the UK’s most popular online marketplaces, connecting millions of people every month to buy, sell, and trade. Our vision is to be the go-to marketplace for the Home, making every transaction effortless and secure.
We’re embarking on an exciting transformation to revolutionise this much-loved platform into a cutting-edge, modern marketplace where buying, and selling is safer, simpler and more enjoyable for everyone. This is your opportunity to join a dynamic team at the forefront of reshaping a household name for the digital age. Together, we’re redefining how communities connect and trade, building a platform that’s ready for the future.
At Gumtree, we don’t just offer jobs; we offer journeys. We empower our employees to make a personal impact in a trusting, and authentic culture. Experience a passionate team, where high performance and growth are fuelled by the power of teamwork and genuine connections.
Join us and play a key role in shaping the future of Gumtree.
#J-18808-Ljbffr
UX/ CX Researcher employer: Gumtree
Contact Detail:
Gumtree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX/ CX Researcher
✨Tip Number 1
Familiarise yourself with the latest UX research methodologies and tools. Since the role requires hands-on knowledge of platforms like User Testing and Maze, showcasing your experience with these tools during networking or interviews can set you apart.
✨Tip Number 2
Engage with the UX community by attending relevant workshops or webinars. This not only helps you stay updated on industry trends but also allows you to network with professionals who might provide insights or referrals for opportunities at Gumtree.
✨Tip Number 3
Prepare to discuss specific case studies from your past work where you transformed complex research findings into actionable insights. Being able to articulate your thought process and impact will demonstrate your value to the team.
✨Tip Number 4
Show your passion for customer experience by researching Gumtree’s current user experience and identifying areas for improvement. Bringing fresh ideas to the table during interviews can highlight your proactive approach and genuine interest in the role.
We think you need these skills to ace UX/ CX Researcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the UX/CX Researcher position. Familiarise yourself with the methodologies mentioned in the job description, such as user interviews and usability testing.
Tailor Your CV: Customise your CV to highlight relevant experience in UX research and design. Emphasise your familiarity with research tools and platforms, as well as any experience you have with online marketplaces or e-commerce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your strategic approach to research. Mention specific projects where you've transformed complex data into actionable insights, aligning with Gumtree's mission.
Showcase Your Soft Skills: In your application, highlight your communication, critical-thinking, and project management skills. Provide examples of how you've successfully managed multiple projects and collaborated with cross-functional teams.
How to prepare for a job interview at Gumtree
✨Showcase Your Research Skills
Be prepared to discuss your experience with various research methods. Highlight specific projects where you used qualitative and quantitative techniques, such as user interviews or usability testing, to derive actionable insights.
✨Understand the Company’s Vision
Familiarise yourself with Gumtree's mission to make transactions effortless and secure. Be ready to explain how your skills and experiences align with their goals and how you can contribute to shaping the future of their customer experience.
✨Demonstrate Collaboration Abilities
Since this role involves working closely with cross-functional teams, share examples of how you've successfully collaborated with product, design, and marketing teams in the past. Emphasise your communication skills and ability to facilitate workshops.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would approach specific research challenges or project scenarios. Think about how you would balance rigor and speed in research, and be ready to discuss your project management strategies.
