At a Glance
- Tasks: Support residents and manage queries while gaining valuable experience in housing.
- Company: Join The Guinness Partnership, a customer-focused organisation in Central London.
- Benefits: Competitive salary, part-time hours, and a clear career pathway in housing.
- Other info: Agile role with opportunities for professional development and growth.
- Why this job: Kickstart your career in housing with hands-on experience and community engagement.
- Qualifications: Strong customer service skills and a willingness to learn are essential.
The predicted salary is between 33897 - 33897 £ per year.
The Guinness Partnership has a new opportunity for a Housing Assistant to join our team in West London on a 12-month fixed term contract. This role is part time for 21.5 hours per week.
As a Housing Assistant, you will assist with the delivery of the Customer Liaison Service, by providing administrative support and resident query management across the function to achieve positive outcomes for Guinness and our residents. This is the first step on our career pathway for housing professionals.
Your key responsibilities include but are not limited to:
- Data input
- Customer data information management
- Raising repairs
- System updates
- Raising purchase orders
- Answering routine resident enquiries
- Making routine outbound calls to residents
This is an agile, field-based role. While you will be based at the London office, much of your time will be spent on your patch, engaging with residents and supporting service delivery across West London.
What we are looking for:
We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will bring strong customer service skills and a real willingness to go the extra mile, while developing your expertise as you begin your journey on our housing career pathway.
You will also be able to demonstrate:
- Experience of providing excellent customer service
- Previous experience working in a fast-paced front-line role
- Experience working to deadlines and targets
- Ability to work methodically, follow agreed procedures and accurately record data and information
- Proven ability to provide accurate and clear responses to routine customer enquiries - by telephone, email, text and in writing
- Good oral and written communication skills
- Good knowledge of Microsoft Office, including Excel
Essential qualifications:
- Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher
Desirable qualifications:
- CIH Level 3 or working towards
To find out more about the role and the essential requirements for the role, please review the role profile.
The advertised salary includes a £4000 (pro-rata) Local Job Supplement.
Housing Assistant Central London, London The Guinness Partnership 33897.00 GBP Annual 26 mins ago employer: Gumtree
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