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- Tasks: Engage with customers to update their data for Anti-Money Laundering compliance.
- Company: Join a leading FTSE 100 Credit Card Company in Brighton.
- Benefits: Enjoy a hybrid work model and competitive pay of £13.50 per hour.
- Why this job: Be part of a collaborative culture that values inclusivity and personal growth.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: Work 35 hours a week, Monday to Friday, in a vibrant environment.
The predicted salary is between 9100 - 11700 £ per year.
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Business KYC Representative Role
Salary: £13.50 per hour
Location: Brighton (Hybrid Model: Office based 3 days per week)
Duration: Ongoing
Hours: 35 hours per week, Monday to Friday, 8am – 4pm
Are you looking for a role that offers an exciting environment that celebrates a collaborative and inclusive culture? Then this could be the role for you!
Manpower has a fantastic new opportunity for the right candidate to become a Business Representative (KYC), working with our client, a FTSE 100 Credit Card Company based in Brighton.
The Role
The position focuses on supporting the UK team in contacting customers to remediate their customer data in relation to UK Anti-Money Laundering regulations.
The primary responsibility involves outbound calling to Business and Corporate customers to help them submit their relevant business information. An element of the role will be routing customers internally if any servicing issues are uncovered.
Responsibilities include:
- Clearly articulating Anti-Money Laundering requirements to customers
- Supporting and guiding customers through emails and outbound calls
- Validating that we hold the correct, up-to-date information with the customer
- Working closely with internal stakeholders (Account Management & project teams)
- Keeping records updated in CRM tools and project trackers
- Meeting key performance metrics such as call volumes and email communications
Role Requirements
- A motivated, independent, proactive individual capable of managing productivity and performance
- Strong interpersonal skills with the ability to manage relationships internally and externally
- Excellent rapport-building skills on the phone
- Previous customer-facing, phone experience preferred
- Computer literate with knowledge of Outlook and Excel
- Good attention to detail skills
If you meet these criteria and want to work in a vibrant, forward-thinking environment, apply today.
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KYC Business Representative Brighton, East Sussex Manpower UK Ltd £13.50 - Hour 5 hours ago employer: Gumtree
Contact Detail:
Gumtree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KYC Business Representative Brighton, East Sussex Manpower UK Ltd £13.50 - Hour 5 hours ago
✨Tip Number 1
Familiarise yourself with Anti-Money Laundering regulations and KYC processes. Understanding these concepts will not only help you in the role but also impress your interviewers with your knowledge of the industry.
✨Tip Number 2
Practice your phone communication skills. Since the role involves outbound calling, being able to articulate clearly and build rapport over the phone is crucial. Consider role-playing with a friend or family member to enhance your confidence.
✨Tip Number 3
Research the company culture of the FTSE 100 Credit Card Company you'll be working with. Understanding their values and work environment can help you tailor your responses during interviews and show that you're a good fit for their team.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your attention to detail and ability to manage relationships. Being able to share specific instances where you've excelled in these areas will make you stand out as a candidate.
We think you need these skills to ace KYC Business Representative Brighton, East Sussex Manpower UK Ltd £13.50 - Hour 5 hours ago
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a KYC Business Representative. Familiarise yourself with Anti-Money Laundering regulations and the importance of customer data accuracy.
Tailor Your CV: Highlight your relevant experience in customer service and any previous roles that involved phone communication. Emphasise your interpersonal skills and ability to manage relationships, as these are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the KYC process. Mention specific examples of how you've successfully managed customer interactions in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Gumtree
✨Understand KYC and AML Regulations
Familiarise yourself with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Being able to articulate these concepts during your interview will demonstrate your understanding of the role and its importance in the financial sector.
✨Showcase Your Communication Skills
Since the role involves outbound calling and guiding customers, practice clear and concise communication. Prepare examples of how you've successfully managed customer interactions in the past, highlighting your rapport-building skills.
✨Highlight Your Attention to Detail
This position requires meticulous record-keeping and data validation. Be ready to discuss instances where your attention to detail made a significant impact, whether in previous jobs or projects.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to navigate difficult customer interactions or resolve issues effectively.
