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For Companies At a Glance
- Tasks: Coordinate engineers and manage customer service in a fast-paced environment.
- Company: Leading engineering/lift solutions business with a dynamic team.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and career development.
- Other info: Enjoy a supportive work culture with opportunities for growth.
- Why this job: Be the vital link between customers and engineers while enhancing your skills.
- Qualifications: 2+ years in scheduling or service coordination with strong communication skills.
The predicted salary is between 28000 - 30000 £ per year.
Service Coordinator (Engineering / Field Service) Aylesbury (Hybrid) £28,000 – £30,000 Full-time, Permanent
The Role
We are seeking an experienced Service Coordinator to join a busy after-sales service team within a leading engineering/lift solutions business. You will be responsible for scheduling engineers, coordinating maintenance and breakdown work, and ensuring high levels of customer service and SLA compliance. This is a fast-paced role acting as the key link between customers, engineers, and internal teams.
Key Responsibilities
- Schedule engineers for planned maintenance, inspections, and breakdowns
- Allocate work based on skills, location, and availability
- Manage emergency callouts in line with SLA requirements
- Optimise daily engineer routes and workloads
- Handle customer enquiries via phone and email
- Provide updates on appointments, delays, and service changes
- Maintain accurate records on service systems
- Support compliance and inspection scheduling
About You
- 2+ years’ experience in scheduling, dispatch, or service coordination
- Background in field service, engineering, FM, or technical support preferred
- Strong customer service and communication skills
- Ability to work well under pressure in a fast-paced environment
- Strong IT skills (MS Office / scheduling systems)
- Logical thinker with good organisational ability
Benefits
- £28,000 – £30,000 salary
- Hybrid working (Aylesbury office + flexible working)
- 25 days holiday + bank holidays
- Pension scheme
- Training and career development
Working Pattern
- Monday to Friday, 37.5 hours
- Core hours 8am–5pm
- Occasional on-call rota
Customer Service Coordinator (Field Service / Engineering) Aylesbury, Buckinghamshire Pertemps [...] employer: Gumtree
Contact Detail:
Gumtree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Field Service / Engineering) Aylesbury, Buckinghamshire Pertemps [...]
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and field service sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and scheduling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've successfully managed schedules or handled customer inquiries in high-pressure situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace Customer Service Coordinator (Field Service / Engineering) Aylesbury, Buckinghamshire Pertemps [...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in scheduling and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Service Coordinator role. Share specific examples of how you've excelled in similar positions.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and engineers, make sure your application reflects your strong communication skills. We love candidates who can convey information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gumtree
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with scheduling engineers, managing customer enquiries, and ensuring SLA compliance. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily relies on strong customer service, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you maintain a positive relationship with clients, even under pressure.
✨Demonstrate Your Organisational Skills
Being organised is key in a fast-paced environment like this one. Bring up specific instances where you've effectively managed multiple tasks or schedules. Discuss any tools or systems you’ve used to optimise workflows, as this will show you can handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the service team faces. This not only shows your interest but also helps you gauge if the company is the right fit for you.