At a Glance
- Tasks: Provide top-notch customer support and process orders efficiently.
- Company: Join a respected international healthcare organisation with a supportive team.
- Benefits: Earn £14.10 per hour, enjoy weekdays only, and immediate start available.
- Other info: Collaborative culture with opportunities for growth and development.
- Why this job: Make a real difference in customer service while working in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 14.1 - 14.1 £ per hour.
Vibe Recruit is currently seeking a proactive and detail-oriented Customer Service Advisor to join a well-established healthcare business supporting customers across the UK, Ireland, Sweden, Finland, Denmark, and Norway. This is an excellent opportunity for someone with strong customer service skills, excellent attention to detail, and the ability to thrive in a fast-paced environment.
Key Responsibilities
- Process customer orders accurately and efficiently.
- Respond to customer enquiries and resolve queries in a timely and professional manner.
- Provide outstanding customer support to both internal and external stakeholders.
- Work closely with the central distribution centre to ensure timely dispatch of goods.
- Liaise with courier services regarding product returns and daily tracking requirements.
- Reconcile consignment stock audits and work alongside Sales Teams to resolve stock queries.
- Support inventory management activities, including monitoring expiry dates and coordinating returns of short-dated stock from hospital accounts.
- Collaborate with Accounts Receivable teams to resolve invoice queries and corrections.
- Prepare inventory reports and ad-hoc reports for internal and external customers.
- Ensure all documentation is authorised, processed, and filed in accordance with company procedures.
- Follow company processes and policies relating to quality, compliance, health & safety, and environmental standards.
What We're Looking For
- Previous experience in a customer service, administration, or order processing role.
- Strong working knowledge of Microsoft Excel and Word.
- Excellent communication skills, both written and verbal.
- High level of accuracy and attention to detail.
- Strong numeracy and literacy skills.
- Ability to prioritise workload and meet tight deadlines.
- Confident working with multiple departments and stakeholders.
- Previous SAP experience would be advantageous but is not essential.
What's On Offer?
- Competitive pay rate of 14.10 per hour.
- Monday to Friday working pattern - no weekends.
- Opportunity to work for a respected international healthcare organisation.
- Supportive and collaborative team environment.
- Immediate start available for suitable candidates.
If you're an organised and customer-focused professional looking for your next opportunity, we'd love to hear from you. Apply today through Vibe Recruit.
Customer Service Advisor Oxfordshire Vibe Recruit 14.10 GBP Hourly 26 mins ago employer: Gumtree
Join a warm and welcoming family in Islington as a Part Time Nanny Housekeeper, where you will enjoy a supportive work culture that values kindness and organisation. This role offers flexible hours, allowing for a healthy work-life balance while providing meaningful childcare and household support. With opportunities to engage with school-aged children and a friendly dog, this position is perfect for those looking to make a positive impact in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Oxfordshire Vibe Recruit 14.10 GBP Hourly 26 mins ago
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gumtree. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gumtree before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor Oxfordshire Vibe Recruit 14.10 GBP Hourly 26 mins ago
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gumtree:Your cover letter is your chance to shine! Tell us why you want to work at Gumtree specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gumtree!
How to prepare for a job interview at Gumtree
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
