At a Glance
- Tasks: Provide 1st and 2nd line IT support and improve systems across the business.
- Company: Join a growing organisation with a focus on reliable IT services.
- Benefits: Earn up to £40k, enjoy 28 days leave, and access wellness support.
- Other info: Flexible working options available, plus great career growth opportunities.
- Why this job: Make a real impact in IT while developing your skills in a supportive environment.
- Qualifications: Experience in Microsoft Azure and customer-facing IT support is essential.
The predicted salary is between 31500 - 38500 £ per year.
Job Title: Service Support Analyst (Level 2) Salary: £40k Do E Location: Aylesbury, with hybrid working
A growing organisation is seeking a Service Support Analyst to provide first- and second-line IT support across the business.
This role is responsible for ensuring reliable IT services, supporting end users, and contributing to the ongoing improvement of systems, security, and service delivery.
Key Responsibilities
- Provide 1st and 2nd line IT support across incident, problem, change, and service request management (aligned to ITIL practices).
- Log, prioritise, troubleshoot, and resolve technical issues; escalatem to third-party providers where required.
- Support and maintain Microsoft cloud technologies, including Microsoft 365, Teams, Exchange Online, One Drive, Share Point, and Azure Virtual Desktop.
- Install, configure, and support laptops, desktops, printers, meeting room technology, and remote working setups.
- Manage user lifecycle processes (joiners, movers, leavers) and system access controls.
- Monitor and respond to cyber security alerts and email security controls, ensuring compliance with internal policies.
- Maintain accurate hardware and software inventories.
- Work closely with external IT suppliers and monitor their performance against service expectations.
- Assist with technology rollouts, including user communication, training, and support.
- Conduct risk assessments on incidents and escalatem issues appropriately.
- Perform information security and data protection checks.
- Communicate effectively with non-technical stakeholders, providing clear updates on IT services.
Skills & Competencies
- Strong troubleshooting and problem-solving abilities.
- Clear communication skills (technical and non-technical).
- Ability to manage multiple priorities and work under pressure.
- High attention to detail and strong organisational skills.
- Ability to work independently and collaboratively within a team.
- Proactive approach with a willingness to learn and develop.
- Understanding of change management and IT service processes.
- Awareness of cyber security best practices.
Experience & Qualifications
- Essential: Experience supporting Microsoft Azure and Microsoft 365 environments.
- Proven experience in a customer-facing IT support role.
- Desirable: Degree in Computer Science or related discipline (or equivalent experience).
- Microsoft 365 certifications (e. g., Fundamentals or Administrator).
- Knowledge of IT infrastructure, ITIL methodology, and information security practices.
- Salary & Benefits
- Salary up to £40,000 (depending on experience).
- Discretionary bonus (up to 15%).
- 28 days annual leave plus bank holidays.
- Pension with employer contributions up to 10%.
- Life assurance (4x salary).
- Employee wellbeing support, training opportunities, and additional perks (e. g., volunteering leave, discounts, health initiatives).
- Working Arrangements
- Full-time, permanent role (35 hours per week).
- Primarily office-based, with limited flexible/home working options available depending on role and performance.
- #J-18808-Ljbffr
Service Support Analyst Aylesbury, Buckinghamshire Sellick Partnership £40,000 - Annum 2 hours ago employer: Gumtree
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StudySmarter Expert Advice🤫
We think this is how you could land Service Support Analyst Aylesbury, Buckinghamshire Sellick Partnership £40,000 - Annum 2 hours ago
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Gumtree values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Gumtree might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Gumtree!
✨Direct Apply to Gumtree
Let's not forget to apply directly through the Gumtree website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Support Analyst Aylesbury, Buckinghamshire Sellick Partnership £40,000 - Annum 2 hours ago
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Gumtree.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Gumtree. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Gumtree
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
