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- Tasks: Provide top-notch IT support and tackle diverse tech challenges.
- Company: Join a well-known organisation transforming its technology landscape.
- Benefits: Up to £37,000 salary, 25 days holiday, and great pension scheme.
- Why this job: Be part of an exciting tech transformation and grow your career.
- Qualifications: Experience in IT support and knowledge of Microsoft systems required.
- Other info: Flexible work-from-home options and opportunities for travel across the UK.
The predicted salary is between 28000 - 42000 £ per year.
Service Desk Engineer - Aylesbury
Up to £37,000 PA plus excellent benefits
Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You will be joining at a particularly exciting time for the business.
As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points.
The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
- Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc.
- Support projects as required
- Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld
- Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
- Receive and manage calls from internal staff via telephone, email and web portal when required
- Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Required skills and experience:
- Previous experience working in as an IT Support Analyst/Engineer
- Experience supporting Microsoft Windows Server based Infrastructure
- Experience with ServiceNow
- Experience with Windows 10, Office 365 and Active Directory
- Basic networking knowledge (DHCP, DNS, TCP/IP)
- Printer management and support
- Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
- Possess a positive can-do attitude and be able to communicate with users of all different technical levels
- ITIL knowledge.
The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays) and an excellent pension scheme. This role will require occasional travel across the UK. Flexibility to work from home one day per week.
Service Desk Engineer Aylesbury, Buckinghamshire Context Recruitment £35,000 - 37,000 - Annum 1[...] employer: Gumtree
Contact Detail:
Gumtree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer Aylesbury, Buckinghamshire Context Recruitment £35,000 - 37,000 - Annum 1[...]
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or tech events, and connect with current employees at the company you're eyeing. You never know who might give you the inside scoop or even refer you directly!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT support. Think about how you'd handle specific technical issues or customer service challenges. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website to showcase them. This is a great way to stand out and demonstrate your hands-on abilities beyond just your CV.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Desk Engineer Aylesbury, Buckinghamshire Context Recruitment £35,000 - 37,000 - Annum 1[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with IT support, especially with Microsoft Windows Server and Office 365. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Technical Skills: Don’t forget to mention your technical skills in your application. Whether it's your knowledge of networking or experience with ServiceNow, we want to know what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Gumtree
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Windows Server, Office 365, and Active Directory. Be ready to discuss your previous experiences in detail, as this will show your depth of knowledge and how you can contribute to the team.
✨Showcase Your Customer Service Skills
Since this role involves providing exceptional customer service, prepare examples of how you've handled difficult situations with users in the past. Highlight your ability to communicate effectively with people at all technical levels, as this is crucial for success.
✨Understand SLAs and ITIL
Familiarise yourself with Service Level Agreements (SLAs) and ITIL principles. Be prepared to discuss how you’ve ensured compliance with SLAs in your previous roles and how you can maintain service excellence in this new position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's technology transformation and how the Service Desk Engineer fits into that vision. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
