Field Engineer / 2nd Line Support Engineer Buckinghamshire (Aylesbury Area) Hybrid & Field-Based GBP45,000 - GBP50,000, depending on experience. Our client, a growing Managed Services Provider (MSP), is looking to recruit a Field Engineer to support a diverse customer base across Buckinghamshire and the surrounding areas. This is an excellent opportunity for a hands‑on IT professional who enjoys a mix of remote support and on‑site customer engagement. Initially, the role will be split between 2nd Line Service Desk support and field-based engineering work, with the expectation that the position will become increasingly customer‑site focused as the organisation continues to expand its presence across the region. Working as part of a busy MSP support team, you will provide a combination of remote and on‑site technical support to customers across Buckinghamshire, including Aylesbury, Thame, Milton Keynes and surrounding areas, with travel to London once per month.
Key responsibilities:
- Providing 2nd Line technical support via the service desk
- Troubleshooting hardware, software and end‑user issues
- Building, configuring and deploying laptops and desktops
- Diagnosing and resolving device failures and hardware faults
- Carrying out on‑site support visits and technical call‑outs
- Supporting Microsoft 365 environments and core infrastructure technologies
- Delivering a high level of customer service to both technical and non‑technical users
- Assisting with proactive maintenance and customer IT improvements
- Escalating more complex issues where appropriate and working collaboratively with wider technical teams
Experience required:
- Previous experience within a Managed Services Provider (MSP) environment
- Strong 2nd Line Support experience
- Experience troubleshooting Windows desktop and laptop issues
- Knowledge of Microsoft 365 and Active Directory
- Experience with Azure and cloud technologies
- Experience setting up, rebuilding and supporting end‑user devices
- Understanding of networking fundamentals including TCP/IP, DNS and DHCP
- Excellent customer‑facing and communication skills
- Ability to work independently and manage field‑based responsibilities
- Previous experience delivering on‑site support across multiple customer environment
- Full UK driving licence and willingness to travel to customer sites
- Must have UK Driving licence.
Buckinghamshire (Aylesbury Area) Hybrid & Field-Based GBP45,000 - GBP50,000, depending on experience Must have UK Driving licence.
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IT Field Engineer Aylesbury, Buckinghamshire Context Recruitment Limited 45000.00 - 50000.00 GBP Annual 16 hours ago employer: Gumtree
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