At a Glance
- Tasks: Lead a dynamic customer service team to deliver top-notch support and resolve customer queries.
- Company: Altitude-Recruitment Limited, a forward-thinking employer in Aylesbury.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a supportive environment with a focus on continuous improvement and career development.
- Why this job: Make a real difference by enhancing customer experiences and driving team success.
- Qualifications: Experience in customer service management and strong communication skills required.
The predicted salary is between 40000 - 45000 £ per year.
Permanent Customer Service Manager
Based in Aylesbury
Hybrid
Up to GBP 45,000 pa
Our client is looking to recruit a Customer Service Manager to lead and motivate the Customer Service team to deliver a consistently high standard of customer care, ensuring accurate timely order processing and effective end-to-end management of customer queries and after care.
Key Responsibilities:
- Leading a dedicated customer care team that ensures the smooth processing of customer orders, communicating effectively with both internal and external customers.
- Proven stakeholder management skills are required as you will work closely with other internal departments and stakeholders to seek the right resolution outcome in relation to any customer-related issues relating to deliveries, shortages, damaged goods, returns and invoicing.
- Providing support to a small team, ensuring any issues are resolved offering one-to-one mentoring and support to team members to ensure continuous professional growth and an accountable high-performance culture.
- Hold regular team meetings to communicate priorities, performance, risks and key business updates.
- Proactively manage the end-to-end processes by monitoring and communicating process performance.
- Be the instigator of process improvement by making recommendations to senior management stakeholders that streamline and enhance working practices and procedures, ensuring they are efficient and consistently followed.
- Provide accurate management information, KPIs and metrics to share team performance, trends, risks and improvement opportunities.
- Support Customer Service projects and change activity as required, ensuring the team is engaged and changes are embedded.
- Ensure compliance with Sarbanes-Oxley (SOX) controls through all relevant Customer Service transactions and procedures.
- Build and maintain strong relationships with key customers, including customer visits where appropriate.
- Oversee the team's administration of warranty service contracts and chargeable call outs, including renewal tracking, timely customer notifications, and internal coordination in line with agreed policy and timescales.
Requirements:
- Proven hands-on leadership with a pragmatic management style.
- Ability to support the team whilst managing competing demands and priorities.
- A good understanding and experience of working with metrics and performance measures to drive improvement.
- Strong communication skills and able to successfully interact with customers, team members and internal partners to achieve shared goals.
- A tech background with a good commercial understanding and the role customer service plays in delivering commercial results.
- A strong and collaborative work ethic with a solutions-focused approach.
- Intermediate level of professional experience of working in a similar position.
- BTEC level 5 Diploma in Customer Service.
- Computer literate with strong MS Excel skills.
Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed.
Customer Service Manager Aylesbury, Buckinghamshire Altitude-Recruitment Limited 40000.00 - 450[...] employer: Gumtree
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager Aylesbury, Buckinghamshire Altitude-Recruitment Limited 40000.00 - 450[...]
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gumtree. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gumtree before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager Aylesbury, Buckinghamshire Altitude-Recruitment Limited 40000.00 - 450[...]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gumtree:Your cover letter is your chance to shine! Tell us why you want to work at Gumtree specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gumtree!
How to prepare for a job interview at Gumtree
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
