At a Glance
- Tasks: Be the friendly voice for our customers, handling inquiries and providing top-notch service.
- Company: Join Agria Pet Insurance, a leading pet insurance provider with a passion for animals.
- Benefits: Enjoy 25 days annual leave, discounts on pet insurance, and a supportive work environment.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Make a difference in pet owners' lives while working in a fun, pet-loving team.
- Qualifications: Previous customer service experience and great communication skills are essential.
The predicted salary is between 25100 - 25100 £ per year.
The Role: We’re looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you’ll be responsible for both inbound and outbound calls. You’ll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is August 2026 and you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm.
What you’ll be doing:
- Answer all Customer and Claims incoming calls efficiently and professionally
- Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
- Objection handling including; policy cancellations, premium increases, Claims decisions
- Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
- Deal and attempt to resolve customer complaints
- Record and maintain accurate policyholder information using the in-house computer systems
- Maintain a thorough working knowledge of all policy terms and conditions
- Ensure all company and departmental policies and procedures are adhered to at all times
What we’re looking for:
- Previous experience of working in a customer service role within a contact centre environment
- Effective questioning and listening skills.
- Good organisational and interpersonal skills.
- Ability to work under pressure and to tight deadlines.
- Computer literate (MS Office) with keyboard skills.
- Precise comprehension and ability to communicate clearly in both verbal and written form.
- Ability to work to agreed performance targets.
- Ability to work independently and as part of a team.
- Takes ownership by using Initiative and problem solving
- Ability to cope well under pressure with determination and perseverance
Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best WorkplacesTM in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK.
What we offer:
- 25 days annual leave which increases with service, plus bank holidays
- Opportunity to buy/sell up to 5 days annual leave per calendar year
- A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance.
- Pension and Life Assurance scheme
- Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
- We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
Customer Service Advisor Aylesbury, Buckinghamshire Agria Pet Insurance £25,100 - Annum 10 hours ago employer: Gumtree
Agria Pet Insurance is an exceptional employer, offering a supportive and family-oriented work culture in Aylesbury, where employees are passionate about pets and customer service. With a commitment to employee growth through clear development pathways, generous annual leave, and a focus on health and wellbeing, Agria stands out as one of the UK's Best WorkplacesTM, making it an ideal choice for those seeking meaningful and rewarding employment in the pet insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Aylesbury, Buckinghamshire Agria Pet Insurance £25,100 - Annum 10 hours ago
✨Tip Number 1
Get to know Agria Pet Insurance inside out! Familiarise yourself with their values, services, and the pet insurance industry. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer inquiries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to simulate real-life scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Agria team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor Aylesbury, Buckinghamshire Agria Pet Insurance £25,100 - Annum 10 hours ago
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like effective communication and problem-solving.
Show Your Passion:We love seeing candidates who are genuinely passionate about pets and customer service. Share any personal experiences or stories that showcase your enthusiasm for helping others and your love for animals in your application.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Gumtree
✨Know Your Stuff
Before the interview, make sure you understand Agria Pet Insurance's values and services. Familiarise yourself with their policies and the pet insurance industry. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you handled complaints or resolved issues effectively. This will demonstrate your ability to manage customer inquiries professionally, which is crucial for this role.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the interviewer's questions and respond thoughtfully. This will not only help you answer accurately but also show that you value communication, a key aspect of being a Customer Service Advisor.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview. They might ask you how you'd handle a difficult customer or a specific situation. Stay calm, think on your feet, and demonstrate your problem-solving skills. This is your chance to shine!
