At a Glance
- Tasks: Be the friendly voice for our customers, handling inquiries and providing top-notch service.
- Company: Join Agria Pet Insurance, a leading pet insurance provider with a passion for animals.
- Benefits: Enjoy 25 days annual leave, discounts on pet insurance, and a supportive work environment.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Make a difference in pet owners' lives while working in a fun, pet-loving team.
- Qualifications: Previous customer service experience and great communication skills are essential.
The predicted salary is between 25100 - 25100 £ per year.
The Role: We're looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you'll be responsible for both inbound and outbound calls. You'll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is August 2026 and you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm.
What you'll be doing:
- Answer all Customer and Claims incoming calls efficiently and professionally
- Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
- Objection handling including; policy cancellations, premium increases, Claims decisions
- Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
- Deal and attempt to resolve customer complaints
- Record and maintain accurate policyholder information using the in-house computer systems
- Maintain a thorough working knowledge of all policy terms and conditions
- Ensure all company and departmental policies and procedures are adhered to at all times
What we're looking for:
- Previous experience of working in a customer service role within a contact centre environment
- Effective questioning and listening skills.
- Good organisational and interpersonal skills.
- Ability to work under pressure and to tight deadlines.
- Computer literate (MS Office) with keyboard skills.
- Precise comprehension and ability to communicate clearly in both verbal and written form.
- Ability to work to agreed performance targets.
- Ability to work independently and as part of a team.
- Takes ownership by using Initiative and problem solving
- Ability to cope well under pressure with determination and perseverance
Why choose Agria Pet:
Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over GBP2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK's Best Workplaces in and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK.
What we offer:
- 25 days annual leave which increases with service, plus bank holidays
- Opportunity to buy/sell up to 5 days annual leave per calendar year
- A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance.
- Pension and Life Assurance scheme
- Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
- We aim to support the health and wellbeing of all our colleagues so you'll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
Customer Service Advisor Aylesbury, Buckinghamshire Agria Pet Insurance 25100.00 - 25100.00 GBP[...] employer: Gumtree
Agria Pet Insurance is an exceptional employer located in Aylesbury, Buckinghamshire, offering a vibrant work culture that prioritises employee wellbeing and development. With a strong commitment to animal welfare and a supportive team environment, employees enjoy generous benefits such as 25 days of annual leave, opportunities for career progression, and discounts on pet insurance. Join us to be part of a passionate team dedicated to providing outstanding service while making a positive impact on the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Aylesbury, Buckinghamshire Agria Pet Insurance 25100.00 - 25100.00 GBP[...]
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gumtree. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gumtree before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor Aylesbury, Buckinghamshire Agria Pet Insurance 25100.00 - 25100.00 GBP[...]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gumtree:Your cover letter is your chance to shine! Tell us why you want to work at Gumtree specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gumtree!
How to prepare for a job interview at Gumtree
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
