At a Glance
- Tasks: Provide top-notch customer service and manage order enquiries in a dynamic team.
- Company: Join a successful business serving the catering and hospitality industry.
- Benefits: Competitive salary, 24 days holiday, pension, and full training provided.
- Other info: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Be part of a friendly team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills are essential.
A successful business who provides a vast range of products primarily to the catering and hospitality industry, whose core to its continued success is the quality of service and products they offer. Please note due to the location, you will require your own transport - commutable from Thame, Wheatley, Bicester, Aylesbury and surrounds.
The Role
A busy role within a small, but effective team, where you are primarily responsible for providing a friendly, upbeat and professional customer experience. Key duties of this Customer Service Administrator include:
- Liaising with Customers regarding the progress of orders.
- General customer order enquiries and returns.
- Using the business system to record information.
- Processing orders on the business systems within the agreed timescales.
- Setting up new customer accounts.
- Dealing with delivery issues and liaising with our nominated couriers.
- Complaint Handling.
- Other duties include: general administration, covering the telephones, supporting other departments as required.
About You
- Previous experience within a customer service/administrator/order processing role.
- High standard of accuracy.
- Ability to perform well in a busy office environment.
- Reliable with a sense of responsibility essential.
- Enthusiastic, flexible with the desire to succeed.
- Ability to work independently and as part of a team.
The Package
- Salary GBP26-27k DOE.
- Mon - Fri 8:30am - 17:00pm.
- Full training is provided on systems and products.
- 24 days holiday + public holidays (increasing with length of service up to a max of 28 days).
- Company Sick Pay Scheme.
- Pension.
- On site parking.
Customer Service Administrator Aylesbury, Buckinghamshire Oxby Recruitment Ltd 26000.00 - 27000[...] employer: Gumtree
Oxby Recruitment Ltd is an excellent employer located in Aylesbury, Buckinghamshire, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Employees benefit from comprehensive training, generous holiday allowances that increase with service, and a supportive environment that fosters personal and professional growth. With a focus on quality service in the catering and hospitality industry, this role provides a meaningful opportunity to contribute to a successful business while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator Aylesbury, Buckinghamshire Oxby Recruitment Ltd 26000.00 - 27000[...]
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gumtree. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gumtree before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator Aylesbury, Buckinghamshire Oxby Recruitment Ltd 26000.00 - 27000[...]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gumtree:Your cover letter is your chance to shine! Tell us why you want to work at Gumtree specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gumtree!
How to prepare for a job interview at Gumtree
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
