At a Glance
- Tasks: Support residents facing challenges by providing practical solutions and compassionate assistance.
- Company: Join Buckinghamshire Council, a supportive and inclusive public sector organisation.
- Benefits: Competitive pay, flexible working, career development, and health initiatives.
- Other info: Enjoy a welcoming team environment with social events and opportunities for growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Empathy, strong communication skills, and experience in customer service or support roles.
The predicted salary is between 30000 - 35000 £ per year.
Contract – Temporary (12 months)
Pay Rate – £16.97 per hour
Hours – Full time, 37 hours per week (Monday to Friday, 9:00am to 5:30pm)
Start Date – Immediate
Work Schedule – Hybrid working (2 days in the office)
Office Location – Buckinghamshire Council, Walton Street, Aylesbury HP20 1UA
Looking to grow your career in the public sector? Buckinghamshire Council's Helping Hands team is looking for compassionate and resilient individuals to support residents facing financial hardship, isolation, or personal challenges access practical support and improve their circumstances. If you're an excellent listener who enjoys helping people find practical solutions, this could be the perfect opportunity for you.
What you’ll be doing:
This is a high-volume telephone-based role. You will regularly speak with residents experiencing financial hardship, food insecurity, fuel poverty, loneliness, or emotional distress. We are looking for someone who can remain calm, professional, and compassionate in challenging conversations.
What we’re looking for:
- We’re seeking candidates who are empathetic, customer-focused individuals who are passionate about helping others.
- You'll be an excellent communicator who can build rapport quickly, listen actively, and support residents through sensitive situations.
- Ideally, you'll have experience working with customers, service users, or vulnerable individuals and be confident handling emotionally challenging conversations.
- You'll also be comfortable managing information accurately, completing applications, and working as part of a supportive team environment.
We welcome applications from candidates with experience in:
- Customer service and contact centres
- Housing, welfare, benefits, or debt advice
- Social care or support work
- Charities and community organisations
- Healthcare, mental health, or wellbeing services
- Public sector or local government roles
- Complaint handling or vulnerable customer support
Why work with us and Buckinghamshire Council?
As a flexible employee of Pertemps, one of the UK’s largest independent recruitment agencies, you’ll benefit from professional support and a trusted partnership approach. Joining Buckinghamshire Council means becoming part of an organisation that values being Proud, Ambitious, Collaborative, and Trustworthy. You can expect:
- A supportive and inclusive culture
- Opportunities to contribute meaningfully to your community
- Access to health and wellbeing initiatives
- Career development and training opportunities
- A welcoming team environment with regular social and charity events
Ready to apply? Submit your application online today – we’re reviewing applications as they come in, so don’t delay.
For further details, contact Pertemps Aylesbury and ask for the Buckinghamshire Council team. We may close this vacancy early if sufficient applications are received.
Community Support Officer Aylesbury, Buckinghamshire Pertemps Buckinghamshire £16.97 - Hour 10 [...] employer: Gumtree
Pertemps Buckinghamshire is an excellent employer for those looking to make a meaningful impact in the community as a Community Support Officer. With a supportive and inclusive culture, employees benefit from flexible working arrangements, access to health and wellbeing initiatives, and ample opportunities for career development within the public sector. Join a team that values collaboration and trust, while contributing positively to the lives of residents in Aylesbury.
StudySmarter Expert Advice🤫
We think this is how you could land Community Support Officer Aylesbury, Buckinghamshire Pertemps Buckinghamshire £16.97 - Hour 10 [...]
✨Tip Number 1
Get to know the company before your interview! Research Buckinghamshire Council and Pertemps, so you can chat about their values and how you fit in. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience in customer service and support roles.
✨Tip Number 3
Be ready to share real-life examples! Think of situations where you've helped someone through a tough time or resolved a challenging issue. This will demonstrate your empathy and problem-solving skills, which are key for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Community Support Officer Aylesbury, Buckinghamshire Pertemps Buckinghamshire £16.97 - Hour 10 [...]
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and your experiences that make you a great fit for the Community Support Officer role.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Focus on your customer service background and any experience with vulnerable individuals, as this will show us you understand the challenges faced by residents.
Show Empathy:Since this role involves supporting people in difficult situations, it’s crucial to convey your empathetic nature in your application. Share examples of how you've helped others in the past, especially in challenging conversations.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and we’re reviewing applications as they come in, so don’t wait too long to submit yours!
How to prepare for a job interview at Gumtree
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Community Support Officer role. Familiarise yourself with the key responsibilities, such as supporting residents facing financial hardship and emotional distress. This will help you tailor your answers to show how your skills align with what they’re looking for.
✨Showcase Your Empathy
Since this role requires compassion and resilience, be prepared to share examples from your past experiences where you've helped others in challenging situations. Highlight your ability to listen actively and build rapport quickly, as these are crucial skills for a Community Support Officer.
✨Prepare for Challenging Conversations
Expect to discuss scenarios involving sensitive topics like financial hardship or emotional distress. Practice how you would handle these conversations calmly and professionally. This will demonstrate your readiness for the high-volume, telephone-based nature of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about the team culture, training opportunities, or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
