At a Glance
- Tasks: Resolve escalated support tickets and deliver customer change requests.
- Company: Join a fast-growing Managed Service Provider with a collaborative culture.
- Benefits: Competitive salary, generous holiday allowance, and paid training opportunities.
- Other info: Exciting growth opportunities into 3rd Line Engineering or Technical Account Management.
- Why this job: Make a real impact while working with cutting-edge Microsoft Cloud technologies.
- Qualifications: 2+ years in a 2nd Line MSP role and strong Microsoft 365 skills.
The predicted salary is between 30000 - 35000 € per year.
Location: Remote (UK-based) with customer site visits as required
Full-time | Permanent | Monday–Friday, 9:00am–5:30pm
Join a Growing Microsoft Cloud MSP
Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely.
This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors.
They’re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth.
The Opportunity
This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You’ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You’ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote.
Key Responsibilities
- Resolve 1st and 2nd line escalated tickets end-to-end
- Deliver customer change requests including:
- Laptop setups
- User onboarding/offboarding
- SharePoint site creation
- Teams and mailbox configuration
- Support project delivery and on-site installations
- Attend customer sites for scheduled and reactive work
- Work alongside the Senior Engineer on escalations and complex issues
- Maintain clear technical documentation
- Identify opportunities to improve systems and processes
Optional Growth into Technical Account Management
For candidates interested in developing commercially, there’s also the opportunity to support account management activities, including:
- Assisting the Account Manager
- Producing basic quotes for hardware and licensing
- Participating in technical customer discussions
This is completely optional, but offers a genuine pathway for career progression and salary growth.
Technologies You’ll Work With
- Microsoft 365 (Exchange, Teams, SharePoint, Intune)
- Microsoft Defender for Office 365 & Defender for Business
- Microsoft Entra ID & Conditional Access
- Microsoft Azure basics
- Azure Virtual Desktop & Windows 365
- Windows 10/11 & Windows Server
- Halo PSA
- Ninja RMM
- Asana
- Windows Autopilot
About You
You’ll be someone who:
- Has strong communication and customer service skills
- Enjoys solving problems and learning new technologies
- Is proactive, organised, and driven to improve
- Is comfortable working both remotely and on customer sites
- Thrives in a fast-moving MSP environment
- Has an interest in AI tools and modern ways of working
Essential Skills & Experience
- Minimum 2 years’ experience in a 2nd Line MSP role
- Strong Microsoft 365 administration experience
- Experience with Exchange, SharePoint, Teams, and Intune
- Working knowledge of Microsoft Entra ID & Conditional Access
- Good understanding of DNS, DHCP, VPNs, and firewalls
- Experience supporting Windows desktop and server environments
- Full UK driving licence and access to a vehicle
- Right to work in the UK
Nice to Have:
- Experience using AI tools such as Microsoft Copilot or Claude
- Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.)
- Exposure to Azure IaaS, AVD, or Windows 365
- Experience with Autopilot or Intune app packaging
- ITIL familiarity
What’s On Offer
- Competitive salary
- Generous holiday allowance
- Paid certifications and training
- Pension scheme
- Genuine progression opportunities into:
- 3rd Line Engineering
- Project Delivery
- Technical Account Management
You’ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter.
2nd Line Support Engineer Aylesbury, Buckinghamshire LUQ Recruitment £30,000 - 35,000 - Annum 1[...] employer: Gumtree
Join a dynamic and rapidly growing Managed Service Provider in Aylesbury, where your contributions will directly impact the success of our Microsoft Cloud solutions. We foster a collaborative work culture that values innovation and offers generous benefits, including competitive salaries, paid training, and clear pathways for career advancement. With a focus on employee growth and a supportive environment, this is an excellent opportunity for those looking to thrive in a fast-paced IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer Aylesbury, Buckinghamshire LUQ Recruitment £30,000 - 35,000 - Annum 1[...]
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a 2nd Line Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for 2nd Line Support roles and practice your answers. Make sure you can showcase your problem-solving skills and technical knowledge, especially around Microsoft 365 and other relevant technologies.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Check out our website for openings at fast-growing MSPs like the one in Aylesbury. Tailor your approach to show why you’d be a great fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect candidate!
We think you need these skills to ace 2nd Line Support Engineer Aylesbury, Buckinghamshire LUQ Recruitment £30,000 - 35,000 - Annum 1[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight relevant experience with Microsoft 365 and any customer service skills you have. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're excited about this role and how your skills can help us grow. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and find solutions, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application!
How to prepare for a job interview at Gumtree
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365, especially Exchange, SharePoint, and Teams. Be ready to discuss how you've used these tools in past roles, as well as any experience with Intune and Azure basics.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved escalated support tickets or tackled complex issues. Highlight your approach to troubleshooting and how you ensure customer satisfaction, as this role is all about delivering great service.
✨Be Ready for Customer Interaction
Since this position involves direct customer contact, practice your communication skills. Think about how you would explain technical concepts to non-technical users and be prepared to demonstrate your customer service mindset.
✨Express Your Growth Mindset
This role offers opportunities for progression into Technical Account Management. Be sure to express your interest in developing commercially and how you see yourself growing within the company. Show that you're proactive and eager to learn!
