At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot tech issues.
- Company: Join a fabulous organisation in Aylesbury with a supportive culture.
- Benefits: Enjoy a competitive salary, pension, free parking, and more.
- Other info: Exciting opportunity with excellent career growth potential.
- Why this job: Make a real difference in IT support while growing your skills.
- Qualifications: 1 year of IT support experience and strong communication skills.
The predicted salary is between 28000 - 30000 £ per year.
Aylesbury, Buckinghamshire
Salary: £28,000 - £30,000 - Annum
This is a fantastic opportunity for you, a 1st and 2nd Line Support Engineer, Technical Support Engineer, Technical Support Officer, IT Support Engineer, to join a truly fabulous organisation – full details on application.
Working closely with the IT Manager, you will be responsible for providing full IT Support and ensuring the smooth running of the infrastructure at all times. Also, to help the organisation to keep on top of its ever-changing IT requirements.
As the 1st and 2nd Line Support Engineer, you will be responsible for:
- Provide 1st line IT support via phone, email and service desk
- Log, prioritise and resolve support tickets
- Troubleshoot hardware, software and network issues
- Administer Microsoft 365 and Active Directory user accounts
- Configure and deploy PCs, laptops, printers and mobile devices
- Support ePOS and payment systems
- Diagnose basic network and connectivity problems
- Work with third-party providers on escalated issues
- Maintain IT documentation and asset records
- Provide occasional IT support for events
In order to be successful in your application for the 1st and 2nd Line Support Engineer position – Technical Support post, you should have:
- At least 1 year’s experience in an IT support role
- Strong Windows 10/11 and Microsoft 365 experience
- Active Directory administration skills
- Basic networking knowledge (DNS, DHCP, troubleshooting)
- Excellent communication and customer service skills
- A methodical, organised approach
- A positive, helpful attitude
Essential: Full UK driving licence and access to your own vehicle.
If you are a 1st and 2nd Line Support Engineer, IT Support Engineer, or similar, looking for an exciting new opportunity for a fantastic organisation, please send your CV to me today as this position will go quickly.
1st and 2nd Line Support Engineer Aylesbury, Buckinghamshire 100 Percent £28,000 - 30,000 - Ann[...] employer: Gumtree
Join a dynamic team as a 1st and 2nd Line Support Engineer in Aylesbury, where you will enjoy a supportive work culture that prioritises employee growth and development. With competitive salaries, a generous pension scheme, and free parking, this organisation is committed to fostering a positive environment that encourages innovation and collaboration, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st and 2nd Line Support Engineer Aylesbury, Buckinghamshire 100 Percent £28,000 - 30,000 - Ann[...]
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars, and don’t be shy to introduce yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Mock interviews can really help you nail down your responses. Grab a mate or use online resources to simulate the interview experience. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. It’s a great way to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to check out our listings regularly and submit your application directly. It’s the best way to ensure your CV gets seen by the right people!
We think you need these skills to ace 1st and 2nd Line Support Engineer Aylesbury, Buckinghamshire 100 Percent £28,000 - 30,000 - Ann[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st and 2nd Line Support Engineer role. Highlight your relevant experience with Windows 10/11, Microsoft 365, and any troubleshooting skills you have. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, don’t forget to showcase your excellent communication skills in your application. We love candidates who can explain technical issues clearly and helpfully!
Be Methodical and Organised:We’re looking for someone with a methodical approach to problem-solving. In your application, mention any experiences where you’ve successfully managed multiple support tickets or projects at once. It’ll show us you can handle the pressure!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Gumtree
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss your experience with Active Directory and any troubleshooting you've done. They’ll likely ask you about specific scenarios, so having examples at the ready will show you’re prepared.
✨Show Off Your Customer Service Skills
As a 1st and 2nd Line Support Engineer, communication is key. Think of times when you’ve successfully resolved issues for users and be ready to share those stories. Highlight your positive attitude and how you approach problem-solving with customers.
✨Get Familiar with Common Issues
Review common hardware, software, and network issues that you might encounter in this role. Being able to talk through your troubleshooting process will demonstrate your methodical approach and technical expertise.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, the IT infrastructure, and how they handle escalated issues. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
