At a Glance
- Tasks: Manage client accounts and ensure top-notch service while supporting your team.
- Company: Join a thriving, award-winning e-commerce/events business near Aylesbury.
- Benefits: Earn £32k annually with hybrid working options after probation.
- Other info: Enjoy a collaborative environment with opportunities for growth.
- Why this job: Be the go-to person for clients and make a real impact in a dynamic team.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Account Manager - Aston Clinton
Think Specialist Recruitment are delighted to be working with a growing thriving national award winning ecommerce/events business based near Aylesbury.
Our client are currently searching for an Account Manager to join their tightknit team and help with the smooth running of their day-to-day operations.
Please note the position on offer is a 6 month fixed term contract.
You will be responsible for overseeing the management of a large client account, whilst also pitching in to support your colleagues with any assignments that should arise.
Your prime duty will be to manage and develop relationships with your clients ensuring that all needs are met and a great service provided throughout.
You will be a confident and hard-working individual, not one to shy away from picking up the phone and someone who is willing to go the extra mile to get matters resolved.
You will be outgoing and able to foster good relationships with clients and colleagues across multiple departments.
This position is paying a salary of £32k.
Please note this position will be based in our clients office in Aston Clinton, there will be the option for hybrid working of one day per week after probation.
Duties
- Build strong relationships with clients ensuring you maintain these for the long-term.
- Understand the clients needs and strive to provide solutions to meet them.
- Communicate with clients to ensure satisfaction, ensuring any issues are addressed promptly.
- Keep identifying ways to cross-sell and upsell
- Engage with sales in order to contribute to revenue growth
- Process daily orders and deliveries on multiple systems
- Ensuring all orders are invoiced accordingly
- Organise courier bookings
- Liaise with customers regarding delivery discrepancies including stock issues, order changes, damages, and tracking information
- Carry out system changes such as adjustments, receipts, and dispatches
- Working with warehouse and other office members to manage processes
- Ensure all day-to-day tasks within the office are met within the required deadline
- Respond to client communication including via phone and email.
- Candidate Requirements
- Hardworking individual who is willing to go the extra mile to ensure client satisfaction.
- Confident communicator who is happy to pick up the phone and resolve something in a timely matter.
- Able to multitask and work across a number of different tasks at any given time.
- A great relationship builder who is able to foster strong partnerships with clients and internal team members.
- Prior Customer Service experience is a must.
- A great attention to detail, able to ensure important information is processed correctly at all times.
- Strong Administrative skills, able to process orders, invoices and client information accurately.
- #J-18808-Ljbffr
Account Manager Aston Clinton, Buckinghamshire Think Specialist Recruitment £32,000 - Annum 1 hour ago employer: Gumtree
Join a warm and welcoming family in Islington as a Part Time Nanny Housekeeper, where you will enjoy a supportive work culture that values kindness and organisation. This role offers flexible hours, allowing for a healthy work-life balance while providing meaningful childcare and household support. With opportunities to engage with school-aged children and a friendly dog, this position is perfect for those looking to make a positive impact in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Aston Clinton, Buckinghamshire Think Specialist Recruitment £32,000 - Annum 1 hour ago
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Gumtree.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Gumtree. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Account Manager Aston Clinton, Buckinghamshire Think Specialist Recruitment £32,000 - Annum 1 hour ago
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Gumtree.
How to prepare for a job interview at Gumtree
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Gumtree's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Gumtree offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
