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- Tasks: Manage relationships with top publishers and drive their revenue potential.
- Company: GumGum is a leading digital advertising platform focused on privacy and context.
- Benefits: Enjoy flexible work options, a vibrant culture, and numerous corporate perks.
- Why this job: Join a forward-thinking team shaping the future of digital advertising with a focus on data privacy.
- Qualifications: 4+ years in digital media/ad tech; strong communication and problem-solving skills required.
- Other info: Work in a diverse and inclusive environment that values authenticity and innovation.
The predicted salary is between 43200 - 72000 ÂŁ per year.
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GumGum is a contextual-first, global digital advertising platform that uses advanced AI technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don’t need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data.
To be a part of this next phase of digital advertising that prioritizes data privacy, please visit www.gumgum.com/careers
The Senior Publisher Success Manager is the day-to-day contact for a subset of premium publisher partners. Reporting to the Head of Publisher Success for our EMEA region, this individual is essential to retaining Publisher accounts while unlocking their maximum revenue potential.
The Senior Publisher Success Manager will independently own relationships with our publisher partners – part of this role is building and maintaining meaningful relationships with Publisher clients through in-person meetings in and around London. Through these relationships and their industry knowledge, this individual will be crucial in helping develop the company’s overall publisher development strategy.
The Senior Publisher Success Manager possesses a passion for customer success and serves as an expert on GumGum’s products, publisher tools and platforms. This person will be expected to be present in the London office once or twice a week.
Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a \’commutable\’ distance to our office.
What You\’ll Achieve
- Independently owns publisher partnerships, including some of the world’s biggest and well-known websites
- Conducts in-person QBRs at our top publisher partners offices, and other in-person meetings with Publisher clients in and around London
- Discusses and analyses industry trends through conversations with publisher partners and in turn helps develop overall publisher strategy
- Serve as an expert on GumGum’s products, publisher tools and platforms
- Identify and provide solutions to bottlenecks in account management duties and processes
- Escalates inbound technical issues to Solutions Engineers as needed while managing external partner communications & expectations
- Monitor daily reporting to proactively identify trends, issues, and growth opportunities, and present them externally to help drive new revenue via upsells
- Fully supports publisher onboarding implementations – working closely with GumGum’s solutions engineering and partner management teams
- Manages additional projects aimed at building first-class processes and systems that not only support our clients effectively but also explore opportunities to automate tasks or leverage AI to improve day-to-day responsibilities
Skills You\’ll Bring
- BA/BS degree in Business (Advertising/Marketing) or similar experience
- 4+ years experience in digital media/ad tech, with exposure to a network, exchange, or SSP environment
- Experience in a startup environment
- Experience in an account management role within ad tech creating solutions on behalf of clients
- Experience with JIRA, Zendesk, Google Sheets, and ticketing systems
- Clear communicator (verbal & email) with experience in a customer facing role
- Ability to think critically and view issues from different perspectives
- Ability to breakdown complex problems and appropriately articulate them to the necessary parties
- Experience in Excel, PowerPoint, GSuite applications. (Jira & Google Ad Manager are a plus)
What We Offer
Your recruiter can share more specifics during the hiring process. Learn more about our benefits & perks package at gumgum.com/benefits.
Awards
- Shortlisted for Marketing Technology Company of the Year for the 2023 Mumbrella Awards
- 2024 Winner of 7 BuiltIn Awards on a national, regional, and remote scale – including Remote Best Places to Work at #25 and Best Midsize Places to Work in Los Angeles, CA at #9
- Ad Exchanger Programmatic Power Player 2022 and 2021
- CTO Hero Award of OTT.X 2023
- Digiday Media Awards Europe finalist 2022 and 2021
- Finalist for the 2023 AdExchanger Awards Best Video Technology For Media Suppliers
- Gold Award at the IAB Mixx Awards in Belgium in the “Best Use of Advertising Technology” category
- The Drum Award Digital Advertising: Game-changing Technology for Domino\’s case study
GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity – and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation. – Phil Schraeder, CEO
Learn more about our DEIB programming at gumgum.com/deib
Follow us on our socials…
Instagram: @gumgum & @dogsofgumgum
LinkedIn: GumGum
Tweet us: @gumgum
Facebook: GumGum
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Marketing, Public Relations, and Writing/Editing
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Industries
Advertising Services
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Senior Publisher Success Manager employer: GumGum
Contact Detail:
GumGum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Publisher Success Manager
✨Tip Number 1
Familiarise yourself with GumGum's products and services. Understanding their contextual advertising approach and how it differs from traditional methods will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network within the digital advertising community, especially in London. Attend industry events or meetups to connect with professionals who may have insights about GumGum and its culture, which can give you an edge.
✨Tip Number 3
Prepare to discuss your experience in account management and how you've successfully built relationships with clients. Be ready to share specific examples that demonstrate your ability to drive revenue and enhance client satisfaction.
✨Tip Number 4
Stay updated on industry trends and challenges in digital advertising. Being knowledgeable about current issues will allow you to contribute valuable insights during discussions with the hiring team.
We think you need these skills to ace Senior Publisher Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Publisher Success Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your experience in digital media and account management. Use specific examples to demonstrate your success in similar roles, particularly in ad tech environments.
Write a Tailored Cover Letter: In your cover letter, express your passion for customer success and your understanding of GumGum's mission. Mention how your skills and experiences can contribute to their publisher development strategy.
Highlight Relevant Skills: Make sure to emphasise your proficiency with tools like JIRA, Zendesk, and Google Sheets. Discuss your ability to communicate effectively and solve complex problems, as these are crucial for the role.
How to prepare for a job interview at GumGum
✨Know Your Products Inside Out
As a Senior Publisher Success Manager, you'll need to be an expert on GumGum's products and tools. Make sure you understand how they work and how they benefit publishers. Be prepared to discuss specific features and how they can solve common challenges faced by publishers.
✨Demonstrate Relationship-Building Skills
This role involves maintaining strong relationships with publisher partners. During the interview, share examples of how you've successfully built and nurtured client relationships in the past. Highlight your communication skills and any strategies you've used to engage clients effectively.
✨Showcase Your Industry Knowledge
GumGum values industry insight, so be ready to discuss current trends in digital advertising and ad tech. Research recent developments and think about how they might impact publisher success. This will demonstrate your passion for the field and your ability to contribute to the company's strategy.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your critical thinking and problem-solving abilities. Prepare to discuss specific challenges you've faced in account management and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
