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- Tasks: Welcome guests and ensure they have an amazing stay at our theme park hotel.
- Company: Join the exciting team at Gulliver's Valley Resort, the UK's newest theme park.
- Benefits: Flexible hours, family tickets, team outings, and full uniform provided.
- Why this job: Be part of a fun environment and create unforgettable experiences for guests.
- Qualifications: Friendly attitude, excellent communication skills, and ability to handle busy situations.
The predicted salary is between 24000 - 36000 £ per year.
The UK's newest theme park, Gulliver's Valley Resort is looking to strengthen the team by adding a hotel receptionist. You will assist the manager in running the department, ensuring a seamless process and fantastic experience for all guests. The role is a full time position, 40-45 hours per week with a mixture of early and late shifts, while weekend work is essential.
MAIN TASKS AND RESPONSIBILITIES
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To assist in keeping the hotel reception area clean and tidy at all times.
- To report any maintenance, breakage or cleanliness problems to the relevant manager.
- To assist with the operation of the attached Costa Coffee unit.
Requirements / Qualifications
- A friendly and welcoming approach.
- High standards of dress and presentation.
- Ability to remain calm during difficult situations or in a very busy environment.
- The ability to work unsupervised.
- Excellent interpersonal skills, including a pleasant telephone manner.
Gulliver's is an equal opportunities employer.
Flexible Hours, Tickets for Friends and Family, Incentives & Rewards, Team Days Out, Full Uniform Supplied (including warm coats for colder months).
Hotel Receptionist in Warrington employer: Gulliversfun
Contact Detail:
Gulliversfun Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gulliver's Valley Resort. Understand their values and what makes them tick. This way, you can tailor your answers to show you're the perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! As a hotel receptionist, you'll be the face of the resort. Think about scenarios where you might need to handle complaints or requests and practice how you'd respond. This will help you stay calm and collected during the real deal.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the role seriously and are ready to represent Gulliver's Valley Resort.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team!
We think you need these skills to ace Hotel Receptionist in Warrington
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and welcoming nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Application: Make sure to tailor your CV and cover letter to highlight your relevant experience in customer service. We’re looking for someone who can build rapport with guests, so share examples that showcase your interpersonal skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the hotel receptionist role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gulliversfun
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a hotel receptionist. Familiarise yourself with front of house duties, customer service expectations, and how to handle guest complaints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a hotel receptionist, you'll be interacting with guests all day long. During the interview, highlight your interpersonal skills and provide examples of how you've built rapport with customers in the past. Don't forget to mention any experience you have in resolving complaints effectively and courteously.
✨Dress to Impress
First impressions matter, especially in a customer-facing role. Make sure you dress smartly and present yourself well for the interview. This not only shows that you take the opportunity seriously but also reflects the high standards expected at Gulliver's Valley Resort.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a difficult guest or managing multiple requests at once. Think of examples from your past experiences where you successfully navigated similar challenges. This will demonstrate your ability to remain calm and effective under pressure.
