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- Tasks: Lead a dynamic team in retail and catering, ensuring top-notch service and guest experiences.
- Company: Join Gulliver's Theme Park & Resort, a fun-filled destination for families and thrill-seekers alike.
- Benefits: Enjoy flexible hours, family tickets, team outings, and a full uniform provided.
- Why this job: Be part of an exciting environment where your leadership can make a real impact on guest satisfaction.
- Qualifications: Management experience in retail or hospitality, strong leadership skills, and a Level 2 Food Hygiene Certificate required.
- Other info: Interviews are on Wednesday 18th June 2025; proof of right to work in the UK is needed.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a fun and versatile Retail and Catering Manager to join our Management Team at Gulliver’s Theme Park & Resort in Warrington.
Reporting to the Commercial Manager, you will be responsible for all retail, food, and beverage aspects of the business. You will lead, manage, and inspire a team of approximately 90 members across the Resort with the goal to maximize sales, profit, service, and quality. By leading your supervisors and their teams, you will deliver outstanding service, create an exceptional guest experience, and foster a positive work environment. Building strong relationships with other departments and collaborating to enhance the overall resort guest experience is essential, along with continuously improving based on feedback.
Interviews will take place on Wednesday 18th June 2025.
Requirements / Qualifications
- Successful management experience in retail and hospitality sectors.
- Strong leadership and team management skills.
- Ability to identify sales opportunities and increase revenue.
- Proven ability to coach and develop team members.
- Capability to manage conflicting priorities under pressure.
- Experience in managing financial budgets.
- Hold a Level 2 Food Hygiene Certificate.
- Ability to multitask and work effectively in a fast-paced, dynamic environment.
- Self-motivated with the ability to work independently.
- Excellent communication skills and ability to build relationships with guests and clients.
- Knowledge of industry best practices, trends, and legislation.
Experience working in high-volume retail and catering outlets, preferably within attractions, leisure, hospitality, or large holiday park environments, is essential.
Information for Candidates:
Applicants must provide proof of right to work in the UK (e.g., birth certificate or current passport) and details of a reference. Please ensure you have these documents before applying.
Gulliver\’s is an equal opportunities employer.
- Flexible Hours
- Tickets for Friends and Family
- Incentives & Rewards
- Team Days Out
- Full Uniform Supplied (including warm coats for colder months)
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Retail & Catering Manager employer: Gulliversfun
Contact Detail:
Gulliversfun Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail & Catering Manager
✨Tip Number 1
Familiarise yourself with Gulliver's Theme Park & Resort and its unique offerings. Understanding the brand and its values will help you align your management style with their goals, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of Gulliver's to gain insights into the company culture and expectations. This can provide you with valuable information that can be used during interviews to demonstrate your fit for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed teams in high-pressure environments. Highlighting your leadership skills and ability to inspire others will resonate well with the hiring team.
✨Tip Number 4
Stay updated on industry trends in retail and catering, especially within the leisure sector. Being knowledgeable about current best practices will show your commitment to continuous improvement and innovation in guest experiences.
We think you need these skills to ace Retail & Catering Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience in retail and hospitality. Emphasise your leadership skills, ability to increase revenue, and experience in high-volume environments, as these are key for the Retail & Catering Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully led teams, improved guest experiences, and managed budgets in previous positions.
Highlight Relevant Qualifications: Ensure you mention your Level 2 Food Hygiene Certificate and any other relevant qualifications. This shows you meet the essential requirements for the position and are prepared for the responsibilities involved.
Prepare for the Interview: Research Gulliver's Theme Park & Resort and be ready to discuss how you can contribute to their goals. Think about examples from your past that demonstrate your ability to manage conflicting priorities and build strong relationships with team members and guests.
How to prepare for a job interview at Gulliversfun
✨Showcase Your Leadership Skills
As a Retail & Catering Manager, you'll be leading a large team. Be prepared to discuss your previous management experiences and how you've successfully motivated and developed your team members in the past.
✨Demonstrate Your Financial Acumen
Since managing financial budgets is crucial for this role, come ready to talk about your experience with budgeting and how you've identified sales opportunities to increase revenue in previous positions.
✨Highlight Your Customer Service Focus
Gulliver's Theme Park & Resort values exceptional guest experiences. Share examples of how you've gone above and beyond to enhance customer satisfaction and how you plan to foster a positive work environment for your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle conflicting priorities under pressure. Think of specific situations where you've successfully managed multiple tasks in a fast-paced environment and be ready to share those stories.
