Operations Assistant in Tewkesbury

At Gullivers Sports Travel, we’re passionate about creating unforgettable experiences for sports fans around the world. As the UK’s leading and longest-established sports tour operator, we specialise in delivering exceptional travel packages to major global sporting events - from rugby and cricket to motorsport and beyond. We are proud to be part of the wider Keith Prowse family, a brand synonymous with premium hospitality and exclusive access to some of the most iconic events in the sporting and cultural calendar.

THE PURPOSE

The Operations Assistant will play a key part in delivering excellent customer service to both customers and suppliers, contributing to the smooth planning and delivery of events through a positive, can-do approach. This role is ideal for someone starting their career or moving into the sports travel industry. You’ll quickly learn internal systems and support event delivery by managing bookings, customer documentation, spreadsheets, and communications via phone and email. You’ll thrive in a fast-paced environment, balancing multiple tasks while remaining calm, energetic, and flexible. A willingness to travel in the UK and overseas, support event delivery on the ground, fulfil merchandise orders, and prepare customer and staff documentation and briefings is essential to ensuring outstanding customer experiences.

YOU’LL BE DOING

• Supporting the Event Manager and wider team to deliver successful travel programmes, balancing excellent customer service with strong commercial results
• Acting as the first point of contact for customer enquiries via phone and email
• Proactively communicating with customers and suppliers, providing timely updates on bookings and arrangements
• Creating clear, accurate, and engaging event documentation for customers
• Supporting credit control processes
• Assisting with pre-event staff briefings to ensure smooth delivery
• Maintaining accurate, up-to-date event web pages while identifying opportunities for additional products and revenue
• Creating and managing bookings within the reservations system
• Reviewing customer feedback, producing reports, and supporting team responses and improvements
• Using platforms such as SurveyMonkey and Dotmailer to deliver mass communications
• Running reports to support stock control and inventory management
• Packing merchandise and fulfilling customer bookings
• Contributing to post-event debriefs, sharing insights and feedback
• Creating and issuing invoices accurately and on time
• Supporting the sales team by responding quickly to quote requests to help achieve sales targets

YOU’LL HAVE

• A genuine passion for sport and sports travel
• An energetic, proactive, and solutions-driven approach with a positive can-do mindset
• The ability to thrive in a fast-paced environment and enjoy managing a busy workload
• The flexibility and willingness to travel within the UK and internationally for sporting events
• A flexible attitude to working hours, including availability during peak periods and weekends
• Strong attention to detail alongside a consistent customer-first approach
• Confidence engaging directly with customers in a B2C environment
• A collaborative, supportive mindset taking pride in contributing to team success
• Knowledge of Excel and confidence working with spreadsheets

YOU’LL RECEIVE

• 25 days of holiday (rising to 27 after 2-years’ service) plus bank holidays and birthday off.
• Holiday buy-back scheme to purchase up to 10 additional days of annual leave.
• Up to 6% company contribution to your pension.
• Access to Medicash single + 4 Dependants
• Enhanced maternity pay: 90% of base salary for 21 weeks.
• Enhanced paternity pay: 6 weeks at full pay.
• Access to the Perks at Work platform with thousands of discounts.
• Opportunities for learning, development, and growth within Gullivers and the wider Compass Group.
• Relaxed dress code - dress for your day.
• Flexible working hours to manage your schedule.
• Free on-site parking.

At Keith Prowse, we’re proud to foster a workplace that values diversity and promotes inclusion. We believe our differences are our greatest strengths, fueling creativity, innovation, and success. Our team’s diverse backgrounds and perspectives enrich our work, and we’re committed to providing equal opportunities and ensuring all voices are heard. We welcome candidates from all walks of life to join us in creating a supportive and equitable environment where everyone can excel and collaborate. Join us in our mission to build a more diverse and inclusive world, working alongside some of the UK’s most innovative and beloved brands. Together, we can achieve anything.