Event Manager

At Gullivers Sports Travel, we’re passionate about creating unforgettable experiences for sports fans around the world. As the UK’s leading and longest-established sports tour operator, we specialise in delivering exceptional travel packages to major global sporting events—from rugby and cricket to motorsport and beyond.

THE PURPOSE

As a key member of the Operations team, the Event Manager plays a central role in the planning, execution, and delivery of events in both the UK and overseas. The purpose of the role is to ensure the seamless end-to-end management of events, delivering outstanding customer experiences while optimising commercial performance. This includes overseeing all logistical planning, managing on-site delivery, and ensuring programmes are delivered on time and within budget.

The Event Manager acts as the main point of contact for internal teams and external partners, representing the business professionally with suppliers, clients, and stakeholders. The role also includes line management of a small team and leadership of larger on-site delivery teams, serving as the escalation point for customer queries and operational decision-making.

There are multiple Event Managers within the team, each responsible for a portfolio of events and products. While independently managing their own areas, collaboration across the team is essential—sharing resources, expertise, and support to ensure overall operational success.

We’re looking for an experienced and confident event professional who thrives in a leadership role—both in the office and on-site. You’ll be someone who balances a strong commercial mindset with a passion for delivering exceptional customer experiences. You’ll bring energy, professionalism, and a collaborative approach to the team, while remaining calm and solutions-focused in fast-paced environments. A sense of fun and a proactive attitude are key, as is the flexibility and willingness to travel extensively in the UK and abroad as part of event delivery.

YOU’LL BE DOING

• Event Planning & Delivery

• Holding overall accountability for the successful delivery of assigned events
• Leading the planning and on-site execution of overseas and UK events, managing both teams and logistics
• Overseeing the creation and accuracy of all event documentation for clients and staff
• Ensuring timely and accurate briefings are conducted for all event staff, often delivering these personally
• Maintaining up-to-date and accurate content on event web pages
• Sourcing, briefing, and managing event representatives as required
• Coordinating timely handover of flight-related information to the in-house flight team
• Ensuring all Health & Safety and Incident Management documentation is completed correctly, and procedures are followed

• Commercial & Financial Management

• Taking full commercial responsibility for maximising event revenue and profit
• Driving event profitability through strong budget management and strategic cost control, including sourcing multiple quotes for all major spend
• Leading post-event debriefs and financial reconciliation processes
• Managing all invoicing, commission tracking, and debtor management
• Responding promptly to the sales team with competitive pricing to support conversions and revenue growth
• Tracking team and supporter stock positions and managing risk effectively

• Team & Stakeholder Management

• Establishing strong working relationships with team accounts, suppliers, and internal colleagues
• Acting as the primary point of escalation for customer service queries and complaints
• Providing day-to-day support and mentoring to junior team members
• Supporting the Operations and Commercial Director and other senior leaders across wider team objectives
• Ensuring correct and efficient use of the reservations system across the team, leading on improvements and best practices

ABOUT YOU:

• Experience in managing travel logistics for teams and/or supporter groups
• Energetic and proactive with a positive, solution-focused mindset
• Strong communicator, comfortable engaging with stakeholders at all levels
• Willing and able to travel both within the UK and internationally for sporting events
• Commercially minded, with a keen eye for achieving and exceeding profit targets
• Self-motivated, adaptable, and committed to delivering results
• Thrives under pressure and able to meet tight deadlines; flexible to work additional hours during peak periods, including weekends
• Effective team leader who inspires and drives teams towards shared goals
• Demonstrates exceptional attention to detail while maintaining a strong customer-first approach
• Skilled at identifying opportunities to increase revenue and improve margins
• Embraces change and is quick to adapt in a dynamic working environment

YOU’LL RECEIVE

• 25 days holiday
• Up to 6% employer pension contribution
• Learning and development opportunities for growth within the business and wider Compass Group
• Relaxed dress code – ability to dress for your day
• Holiday buy back scheme to purchase up to an additional 10 days of annual leave
• Perks at Work platform with 1000’s of discounts
• Free eye test and discount towards new lenses
• Flexi working allowing you to manage your own hours
• Exciting travel opportunities - we can offer the chance to work on bucket list sporting events.

At Keith Prowse, we’re proud to foster a workplace that values diversity and promotes inclusion. We believe our differences are our greatest strengths, fuelling creativity, innovation, and success. Our team’s diverse backgrounds and perspectives enrich our work, and we’re committed to providing equal opportunities and ensuring all voices are heard. We welcome candidates from all walks of life to join us in creating a supportive and equitable environment where everyone can excel and collaborate.

Join us in our mission to build a more diverse and inclusive world, working alongside some of the UK’s most innovative and beloved brands. Together, we can achieve anything.