Technical Author Lead

Corsham (3 days on-site) + occasional travel to Henlow

12 months

About The Role

We are seeking an experienced Technical Author to develop and manage Service Design Packs (SDPs) for Voice & Video (V&V) Services within the defence sector. This role requires a strong background in IT service documentation, technical writing, and the ability to work in high-security environments.

You will collaborate with Users, Defence Digital Eng Ops staff, and the Fixed Connectivity Team to create service-oriented documentation for ‘Live Services’.

Key Responsibilities

1. Develop two ITIL3-aligned Service Design Packs (SDPs) for V&V Services.
2. Create the ‘as built’ Solution Specification for operational V&V systems.
3. Produce Voice & Video Product Roadmaps for the V&V Product Owner.
4. Assist in developing System Knowledge Articles (KAs), Work Instructions (WIs), and User Guides (UGs) for a small V&V Service.

Essential Skills & Experience

1. Experience working with Strategic Networks & Bearer Services.
2. Strong understanding of legacy vs. new systems and transition challenges.
3. Ability to navigate high-pressure environments with conflicting priorities.
4. Experience working in secure environments with stringent security controls.
5. Background in developing systems, solutions, or services as part of a larger capability.
6. V&V experience is desirable but not essential.
7. MOD background and knowledge of defence processes preferred.

Apply now to be considered for this exciting opportunity.

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