At a Glance
- Tasks: Support customers with aircraft maintenance and ensure smooth operations.
- Company: Join Gulfstream Aerospace, a leader in advanced business jet technology.
- Benefits: Full-time role with competitive pay and opportunities for travel.
- Other info: Flexible late shift hours with potential for career growth.
- Why this job: Be part of a dynamic team making a real impact in aviation.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Unique Skills: Monday - Thursday Late Shift 12:00 - 22:15
Education and Experience Requirements: Previous experience in customer focused orientation.
Position Purpose: The Service Centre Customer Coordinator provides customer/administrative support to all aircraft inputs. This includes responsibility to ensure that all the pre-planning issues for the aircraft are achieved, the customer's expectations are surpassed and invoicing and payment needs are addressed.
Job Description Principle Duties and Responsibilities:
- Promoting and ensuring that any maintenance related issues are logged, in order to provide all personnel with any actual or potential constraints with regards to any aircraft and/or component work in progress.
- Promoting and attending pre-input meetings with customers and/or their representatives to discuss scheduled maintenance inputs and the progress of existing aircraft maintenance work inputs.
- Promoting and attending aircraft post maintenance efficiency meetings, in order to establish where we can improve upon profit and loss, our current policies and practices and actively promoting any required follow up action points.
- Obtaining a signed work authorisation for all aircraft inputs.
- Proactively addressing constraint issues, relevant to the position holder, in order to resolve the issue prior to the aircraft input date.
- Performing a preliminary credit check involving the Credit Control Assistant if necessary.
- Review and validate all aircraft maintenance quotes/proposals to determine aircraft parts availability, cost pricing and margin are correct and achieved.
- Route and manage the work change request process to ensure that an accurate work scope is identified.
- Analyse work scope versus the aircraft down time scheduling and liaise with the Service Team Manager (STM) to identify any issues.
- Communicate all material and outside services support concerns to the STM.
- Coordination of customer’s maintenance related requirements in consultation with the STM, for all service centre maintenance inputs, to ensure competitive down times, labour efficiency and the efficient and effective use of company resources, work methods and procedures, in order to meet agreed aircraft schedules and deadlines.
- Schedule and chair aircraft pre-arrival meetings, as well as communicate all issues pending and assign specific duties.
- Coordinating warranty and Extended Gulfstream Maintenance Plan work approvals.
- Meet unscheduled line maintenance aircraft upon arrival with the relevant STM and take responsibility for the administration requirements associated with the input.
- Meet scheduled base maintenance aircraft and arrange an initial meeting between the customer and the scheduled maintenance STM responsible for the overall control of the maintenance input.
- Coordinate with the STM to plan the initial milestones for the maintenance input and updates throughout the input.
- Coordinate up front reservations at suppliers for material modifications or exchanges.
- Generate pre-induction, mid-point and final work invoices to present to the customer.
- Ensuring, in consultation with the STM and Financial Accounts Manager that any required progress payments are made.
- Conducting the after departure follow up and/or Customer Survey with the customer to receive feedback on the maintenance input visit.
- Generate review with the STM and finalise the customer’s invoice post departure.
Additional Functions: Travel domestically and/or internationally as required. Perform other duties as assigned.
Other Requirements: Self-motivation and the ability to work as part of a team, a smart appearance, be organized, able to multi task and meet tight deadlines, have good interpersonal skills with colleagues and customers both in written and verbal format, have the ability to build customer relationships, have a flexible approach to work, including working out of normal hours when needed.
Additional Information: Requisition Number: 237165 Category: Service Center Percentage of Travel: Up to 25% Shift: UK Shift pattern Monday to Thursday 12:00 to 22:15 Employment Type: Full-time Posting End Date: 11/13/2026
Sc Customer Coordinator (Far) - Late Shift employer: Gulfstream Aerospace Corporation
Gulfstream Aerospace Corporation is an exceptional employer, offering a dynamic work environment in Farnborough where innovation meets excellence. As a Tool Store Supervisor, you will lead a dedicated team, ensuring top-notch tool support for engineers while benefiting from a culture that prioritises continuous improvement and employee development. With comprehensive training opportunities and a commitment to quality, Gulfstream fosters a rewarding career path in the aerospace industry.
Contact Details:
Gulfstream Aerospace Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sc Customer Coordinator (Far) - Late Shift
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gulfstream Aerospace Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gulfstream Aerospace Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sc Customer Coordinator (Far) - Late Shift
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gulfstream Aerospace Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Gulfstream Aerospace Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gulfstream Aerospace Corporation!
How to prepare for a job interview at Gulfstream Aerospace Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
