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- Tasks: Oversee airport operations, ensuring top-notch service and safety standards.
- Company: Join a leading airline with a commitment to excellence.
- Benefits: Competitive salary, career growth, and dynamic work environment.
- Why this job: Be at the heart of airport operations and make a real difference.
- Qualifications: 5 years of experience and a passion for customer service.
- Other info: Exciting opportunities to work with diverse teams and enhance your skills.
The predicted salary is between 36000 - 60000 £ per year.
To oversee various handling areas of airport operations ensuring the highest standard of service and following safe & secure working procedures.
Main Duties
- Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard.
- Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies.
- Direct Check-in staff in handling passengers for any irregularities, invalid documents etc.
- Direct Check-in staff in dealing with excess baggage charges. Make decisions regarding charging and waiving of charges.
- In case of Denied Boarding, guide check-in staff and deal with passengers. Ensure updating SSCI for downgrading or offloading customers.
- Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff.
- Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.
- Ensure that the handling agents' output is according to company standards and in accordance with the agreed contract.
- Ensure strict adherence to company safety and security standards.
- Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded.
- Ensure that staff on shift wear company uniform to the required standard.
- Ensure adequate stock level of all stationery and supervise distribution thereof.
- Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits. Coordinate with Lounge staff.
- Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc.
- Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting.
- Monitor catering figures and update catering unit well ahead to prevent wastage.
- Carry out any other tasks or duties as assigned by Airport Manager.
- Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue.
- Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on a daily basis.
- Monitor the ramp activities.
- Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action.
Experience
Minimum 5 years of relevant experience.
Qualifications
Ordinary National Diploma or equivalent.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
AIRPORT DUTY OFFICER - LONDON employer: Gulf Air Group
Contact Detail:
Gulf Air Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AIRPORT DUTY OFFICER - LONDON
✨Tip Number 1
Network like a pro! Reach out to your connections in the aviation industry and let them know you're on the lookout for an Airport Duty Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Familiarise yourself with their customer handling standards and safety procedures. This will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to handling irregularities and customer service. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to contribute to our high standards of service.
We think you need these skills to ace AIRPORT DUTY OFFICER - LONDON
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. We want to see how your skills align with overseeing airport operations and ensuring top-notch service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you the perfect fit for our team at StudySmarter.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great candidate.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Gulf Air Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Airport Duty Officer. Familiarise yourself with the key duties listed in the job description, such as overseeing customer handling areas and ensuring compliance with safety standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed airport operations or dealt with challenging customer scenarios. Be ready to share these examples during the interview to illustrate your problem-solving skills and ability to handle irregularities, like invalid documents or excess baggage charges.
✨Showcase Your Communication Skills
As an Airport Duty Officer, you'll need to liaise with various stakeholders, including customs and security personnel. Practice articulating how you would establish and maintain good working relationships with these teams. Highlight any previous experiences where effective communication led to successful outcomes.
✨Demonstrate Your Leadership Qualities
Since the role involves directing staff and conducting de-briefings, it's essential to showcase your leadership abilities. Prepare to discuss how you've motivated a team in the past, handled conflicts, or ensured adherence to company policies. This will help convey that you're capable of leading a team effectively in a high-pressure environment.
