AIRPORT MANAGER - GATWICK AIRPORT

GF1556 – AIRPORT MANAGER – GATWICK AIRPORT

Company

Gulf Air

Division

Operations

Location

United Kingdom – London

Department

Ground Operations

Closing Date

18-May-2026

Main Objectives

To manage and ensure a safe and efficient airport operation, in order that Gulf Air image, reputation, and Customer Service levels are maintained and enhanced to the highest standards.

Undertake full responsibility of the airport operation and administratively manage airport staff including Security, Maintenance functions and Ground handling service providers and ensure all the activities in the airport are aligned with the company’s mission, strategic objectives, policies and meet all legal, Governmental and other requirements and regulations.

Deputize the Country Manager or the Area Manager during their absence and annual leave to ensure the station functions smoothly and satisfactorily.

Main Duties

Main Duties – Administrative

• Deputize for the Country Manager (CM) or the Area Manager (AM) during their absence. The Airport Manager (APM) shall undertake full responsibility of the station to ensure it functions smoothly and satisfactorily.
• Attend and participate in the monthly Station Coordination meeting organized and chaired by the CM or AM for all functional heads in the station to enhance synergy and teamwork.
• Any local HR issues of the airport are to be reported to CM. APM to ensure staff involvement and consultation through local staff meetings and regular communications to staff, having obtained direction from CM.
• Report any ground occurrences affecting flight safety/security or flight operations immediately to the local station engineer, IOC, MCC, SMS, SMGO and the CM if Aircraft/Airport operations/safety/security is affected.
• Manage employees through guidance, training, support, motivation and delegation with successful monitoring and promotion of teamwork in order to further their development and dexterity.
• Perform all administrative tasks in an accurate and timely manner. E.g. Monthly reports, Performance Appraisals, Baggage Claim Settlements, and general correspondence, particularly complaints.
• All Local contracts shall be governed by ITC/BTB regulations. Contracts related to the airport functions shall be negotiated by the APM in conjunction with the MAS and Senior Manager Divisional Control/Financial Controller. For Technical contracts, they should be negotiated by APM in liaison with the Financial Manager in Bahrain and RMM.
• Actively participate with the CM in forums such as AOC/BAR and meetings with local authorities and agencies to represent and push for GF interests.
• Implement product enhancements for the development, enhancement and improvement of services.
• Conduct performance reviews for all staff. Evaluate and grade achievements for appropriate rewards and set future objectives in conjunction with the CM. For Technical Staff, conducted in liaison with the Technical Supervisor/Manager.
• Develop staff members by ensuring their training progression, appropriate delegation of responsibilities and duty rotations to further their advancement.
• Responsible for all local staff welfare on local contracts. APM will report any incidents or concerns to the CM, copying MAS if operations/safety/security is affected.
• Ensure airport cash float, revenue and semi-revenue documents are properly accounted and that GF products are not fraudulently misused.
• Prepare schedule of annual leave of airport staff including Security and Maintenance personnel in coordination with concerned functional management in HDQ.
• All annual leave requests are directed to CM and MAS for authorization. Once authority is obtained, APM appoints a suitable person to undertake duties while on leave, providing guidelines and handover. MAS gives head office support; CM provides local support. All local Technical Staff’s annual leave approved by CM with their Station’s Maintenance Supervisor.
• APM plans annual leave with CM to prevent overlap. The approval of APM’s leave is vested in CM in liaison with Manager Outstations.

Main Duties – Functional

• Manage and monitor functions of Airport, Cargo Operation, Security Implementation and Line Maintenance handling with respective Functional Managers to ensure satisfactory function as per procedures and standards.
• Implement and periodically review strategy to ensure procedures, standards and instructions as laid by SMSPP and SMGO are complied with by airport staff.
• Achieve the Ground Handling performance targets set by Ground Operations under the SLA, such as flight punctuality, check-in standards and baggage delivery times, to keep GF competitive. Achieve through regular liaison with Handling Agents and suppliers to identify problem areas and find solutions.
• Ensure adequate measures are implemented to protect safety and security of the operation, including aircraft, passengers, cargo, baggage and employees.
• Monitor all aspects of ground operation to achieve and maintain acceptable customer service standards.
• Plan ahead and estimate costs and requirements for equipment and resources for Ground Operations office and its functions; prepare and submit annual budget.
• Prepare and constantly review local procedures for Diversion / Delay Handling / Disruptions and Emergency procedures for the reference of both GF staff and handling agent.
• Check on an ongoing basis competency of both GF and Handling Agent Staff in all areas, particularly Load Control where licenses are required.
• Manage and exercise control over financial matters in coordination with MAS and FC/SMDC so that they remain within the predefined station budget parameters.
• Maximize revenue from excess baggage collections and airport ticket sales and/or by securing additional interline traffic. Ensure excess baggage collection is entered on flight by flight basis. Ensure overall smooth functioning of the airport.
• Compile and forward monthly report to MAS/SMGO detailing station activities.
• Interact with MAS for guidance, support and authority for all major administrative and operational matters/policies in liaison with CM.
• Conduct Local Audits on an ongoing basis as defined and instructed by Ground and Security Services for the GHA. Submit weekly and monthly reports to HDQ.
• Airport head count is controlled via Head Office through MAS. Any hiring requests must be obtained from MAS in coordination with CM.
• Interact with MAS for guidance, support and authority for all major policies.
• As directed by CM, APM plays an active role in promoting GF brand product and services, including supporting town office events/functions, provided Airport operation has priority. Encourage Airport Staff to participate in Sales and Marketing events/campaigns.
• APM appointments and transfers determined by Ground Services.
• Ensure Ground Operations Department staff are aware of their safety roles and responsibilities and are held accountable for safety performance.
• Ensure liaison with Safety and QA departments to ensure all audit findings and observations are actioned and corrective action set.
• Direct and monitor airside safety, use of ground support equipment and ensure all ground safety and security procedures effectively implemented.
• Responsible to ensure all station contracts are current and liaise with Contract Departments for renewal or new contracts.
• Carry out any other tasks assigned by SMGO & COO.

Experience

• A minimum of 7 to 10 years airline experience handling various types of aircraft with large passenger uplifts of which 2 years should have been in either a Senior Supervisory, Duty Officer or Managerial position.
• Should be conversant with Departure Control Systems.
• Must be capable of working under pressure in an environment where a very high degree of initiative, self‑motivation, and control are required necessitating demonstration of leadership ability.
• Must be able to operate and/or be familiar with various computerized systems e.g. for Reservations, baggage tracing and various software packages used by the Company such as Word, Excel etc.
• Must be able to guide and motivate employees whilst being assertive, tactful and diplomatic as circumstances warrant.

Qualifications

A University degree level of education or a high school diploma along with equivalent 10-15 years Airport experience and be able to communicate in English effectively both orally and in writing.

Qualified to an Advanced level in Passenger Services, Baggage Services, Ground Operations, Cargo, Weight & Balance, Reservations & Ticketing and Dangerous Goods Regulations.

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