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- Tasks: Lead airport operations, ensuring top-notch customer service and safety protocols.
- Company: Join a dynamic team dedicated to delivering exceptional airport experiences.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Be part of a fast-paced industry where your decisions impact travelers' journeys.
- Qualifications: 5 years of experience required; Ordinary National Diploma or equivalent preferred.
- Other info: Exciting chance to work in a diverse and collaborative atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures.
Main Duties
1. Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard.
2. Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies.
3. Direct Check-in staff in handling passengers for any irregularities, invalid documents etc.
4. Direct Check-in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges.
5. In case of Denied Boarding, guide check-in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers.
6. Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff.
7. Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.
8. Ensure that the handling agents output is according to company standards and in accordance with the agreed contract.
9. Ensure strict adherence of company safety and security standards.
10. Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded.
11. Ensure that staff on shift, wear company uniform to the required standard.
12. Ensure that adequate stock level of all stationery and supervises distribution there of.
13. Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits. Coordinate with Lounge staff.
14. Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc…
15. Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting.
16. Monitor catering figures and update catering unit well ahead to prevent wastage.
17. Carry out any other tasks or duties as assigned by Airport Manager.
18. Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue.
19. Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis.
20. Monitor the ramp activities.
21. Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action.
Experience
Minimum 5 years of relevant experience.
Qualifications
Ordinary National Diploma or equivalent.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome yourapplication.Tocomplete the application you would need the following document(s):
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AIRPORT DUTY OFFICER - LONDON employer: Gulf Air Group
Contact Detail:
Gulf Air Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AIRPORT DUTY OFFICER - LONDON
✨Tip Number 1
Familiarize yourself with the specific airport operations and customer handling procedures. Understanding the nuances of check-in, departure gates, and transit areas will give you an edge during the interview.
✨Tip Number 2
Highlight your experience in managing teams and overseeing operations. Be prepared to discuss specific examples where you successfully directed staff or handled irregularities, as this is crucial for the role.
✨Tip Number 3
Build your knowledge about safety and security standards in airport operations. Being able to demonstrate your understanding of these protocols will show that you are a responsible candidate.
✨Tip Number 4
Network with professionals in the aviation industry. Engaging with current employees or attending industry events can provide insights and potentially valuable connections that may help you land the job.
We think you need these skills to ace AIRPORT DUTY OFFICER - LONDON
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Airport Duty Officer position. Highlight key responsibilities and required qualifications that resonate with your experience.
Tailor Your CV: Customize your CV to reflect relevant experience in airport operations, customer handling, and team management. Use specific examples that demonstrate your ability to oversee various customer handling areas.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and outlines how your background aligns with the company's standards for service and safety. Mention your experience in managing teams and ensuring compliance with regulations.
Highlight Relevant Experience: In your application, emphasize your minimum 5 years of relevant experience. Include specific instances where you successfully managed customer interactions, resolved issues, or improved operational efficiency.
How to prepare for a job interview at Gulf Air Group
✨Showcase Your Customer Service Skills
As an Airport Duty Officer, you'll be overseeing customer handling areas. Be prepared to discuss your previous experiences in customer service and how you ensured high standards. Use specific examples to illustrate your ability to handle difficult situations and maintain a positive passenger experience.
✨Demonstrate Leadership Abilities
You'll need to assign duties and direct staff effectively. Highlight any past leadership roles or experiences where you successfully managed a team. Discuss how you approach de-briefing sessions and how you handle discrepancies among staff.
✨Familiarize Yourself with Safety and Security Protocols
Safety and security are paramount in airport operations. Make sure you understand the relevant policies and procedures. Be ready to discuss how you've adhered to safety standards in previous roles and how you would ensure compliance among your team.
✨Build Relationships with Stakeholders
The role requires liaising with various stakeholders like customs, immigration, and ground transport. Prepare to talk about your experience in building and maintaining professional relationships. Share examples of how you’ve collaborated with different teams to achieve common goals.
