Agency Services Coordinator - Aberdeen

GAC UK is looking for candidates for the role of Agency Services Coordinator within our Global Offshore Agency Services (GOAS) team to be based in Aberdeen. GAC UK employs over 300 experts across more than 25 offices covering all of the UK, Ireland and Gibraltar. We deliver a wide range of integrated shipping, logistics and marine services to the energy and shipping industries. We also serve specialised sectors like marine leisure, sports and events, automotive and aviation, providing complex and time‑critical logistics solutions. We apply the highest standard of customer services to everything we do and aim to be industry leaders within all the sectors we serve.

The key responsibilities are:

• Providing customers a single point of contact into the GAC network globally and coordinating all requirements
• Setting up port call operations for customers
• Monitoring and assessing supplier performance levels during the course of operations
• Providing operational and account management support to the GOAS team and existing customers
• Supporting customer project or port call requirements globally
• Coordinating customer PO management and assisting with credit control processes for all GOAS customers
• Ensuring local GAC offices are working in line with customer commercial agreements and operational KPIs at all times

Job requirements

The ideal candidate will have:

• Strong communication skills with both supply chain and customers
• Strong organisational skills due to high volume of customer enquiries and administrative tasks within account management
• Ability to multitask and prioritise workloads efficiently
• Capable of producing and maintaining accurate reports
• Proficient in Microsoft Office applications which will be used daily
• Strong attention to detail and a proactive approach to problem‑solving
• A full driving license and access to a car are required
• Experience in Ship Agency within the offshore industry is preferred but not essential as full training will be provided

Upon completion of training, the successful candidate will join the duty rota which consists of evening and weekend work as we are available 24/7 for our customers.

The Package

GAC gives you the opportunity to work for an employer who is committed to offering all our staff an enjoyable and rewarding career, with significant training and development prospects. In addition, you will receive a variety of benefits including:

• 38 days’ annual leave per year (inclusive of bank holidays) plus a day off on your birthday
• Access to Vitality at Work Scheme
• Company pension
• Life assurance
• Employee assistance programme
• Enhanced maternity and paternity benefits

In 2021, we launched our ten‑year sustainability programme – MARS30. We are committed to “growing long term customer relationships across multiple products, whilst significantly reducing our environmental impact, improving the well‑being of our people, and influencing our stakeholders to do the same.” We will accomplish our mission by completing objectives aligned with the United Nations Sustainable Development Goals (SDGs).

At GAC UK, who you are is just as important as what you do. The GAC Spirit reflects our culture across the company, emphasising loyalty and understanding between management and staff. We recognise that people’s lives extend far beyond their jobs. By promoting a healthy combination of work and play we achieve a happier workforce, delivering service excellence. We have a team of Mental Health First Aiders across the UK and a Wellbeing Working Group who meet monthly and regularly launch new internal wellbeing initiatives. We’re passionate about diversity and inclusion, and we received Maritime UK Diversity in Maritime Charter Status in 2021, reflecting our commitment to taking real steps to improve diversity in our organisation. In January 2026, Campaign Against Living Miserably (CALM) became our official Charity of the Year. Throughout the year, we will be raising funds to support CALM’s life‑saving suicide prevention helpline.

If you think you have what it takes to become part of the GAC UK team, we look forward to receiving your application.