An opportunity has arisen to join the Guildford Borough Council Housing team as a Technical Support Officer. This role is a blend of administrative support to our planned works and compliance teams, and customer service support for residents across the Guildford borough, to ensure all our tenants live in safe and comfortable homes. This is a fast-paced environment with a lot of departmental changes on the way, so we are looking for adaptable candidates who are keen to take on a role that will change from day to day.
What we want from you:
- Experience working in housing administration, or significant administrative experience in a similar field
- Experience with our digital housing system Orchard or evidence you have been able to learn similar administrative systems with ease in the past
- Compassionate customer service skills - our tenants trust us to listen to their concerns and respond accordingly
- Attention to detail - the works orders we raise and the invoices we process require a keen eye and have little room for error
- The ability to travel to our Guildford Millmead office 5 days a week, with the possibility of working hybrid after a probationary period
- A positive attitude and willingness to cover different responsibilities when required
Role benefits:
- The possibility to work hybrid (office/home) after a probationary period
- Flexible working hours - our standard hours are 08:30 to 17:00 with a 1h lunch, but extra hours can be logged and used at a later time
- Making a positive impact at a time when Guildford Borough Council is changing in significant ways
- Joining a supportive team which is committed to maintaining a professional standard
- Opportunity to connect with multiple teams within Housing and grow in your role
For an informal discussion on the role and its requirements, please contact Annabel Mizen (Business Support Manager) on 01483 444667. This job does not require a driver's license or any specialist certificates to apply.
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Technical Support Officer in Margate employer: GUkraine
Guildford Council is an exceptional employer for those passionate about the outdoors, offering a unique opportunity to contribute to the enhancement of our beautiful countryside. With a strong commitment to employee development and a collaborative work culture, you will enjoy diverse responsibilities while working across stunning natural sites. Join us in making a meaningful impact on the environment and the community in Guildford, where every day brings new challenges and rewards.
