Guildford Borough Council is seeking a Complaints Lead to be the Council's subject matter expert on complaints handling. You will oversee investigations, ensure compliance with statutory requirements, and act as a guide to managers and teams across the organisation.
You will lead from receipt to resolution, manage high-profile cases, develop training, monitor trends and deliver insights for senior leaders. A strong customer focus and continuous improvement mindset are essential.
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Complaints Lead — Drive Fair, High-Impact Resident Service in Margate employer: GUkraine
Guildford Council is an exceptional employer for those passionate about the outdoors, offering a unique opportunity to contribute to the enhancement of our beautiful countryside. With a strong commitment to employee development and a collaborative work culture, you will enjoy diverse responsibilities while working across stunning natural sites. Join us in making a meaningful impact on the environment and the community in Guildford, where every day brings new challenges and rewards.
