At a Glance
- Tasks: Lead the Front of House experience and create outstanding first impressions.
- Company: Join Reception UK, known for exceptional service and attention to detail.
- Benefits: Enjoy health-focused perks like a Ride to Work Scheme and retail discounts.
- Other info: Diverse workplace that celebrates individuality and offers excellent career growth.
- Why this job: Be the face of a prestigious corporate office and make a real impact.
- Qualifications: Experience in luxury or corporate environments with strong customer service skills.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You’ll be the sole ambassador of the building, setting the tone for a premium and professional space.
We are seeking an exceptional Guest Experience Manager to deliver a first-class, hospitality-led experience within a prestigious corporate office. As the key Front of House professional, you will create outstanding first impressions, manage daily reception operations and build strong, trusted relationships with tenants, clients and stakeholders.
Who we are
Reception UK (RUK) is an established reception and concierge service; we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service.
Your Key Responsibilities
- Deliver a polished, welcoming and professional Front of House service
- Meet, greet and manage all visitors and incoming calls
- Coordinate meeting rooms, hospitality, refreshments and catering
- Maintain an immaculate reception and common areas
- Act as first point of contact for tenants, client representatives and visitors
- Support building operations including security, safety, compliance and contractors
- Monitor office supplies, maintenance and cleaning standards
- Manage access control, key fobs and visitor procedures
- Assist with Health & Safety records, incidents and reporting
- Produce tenant newsletters, social media posts and organise events/pop-ups
About You
- Experience in a similar role within luxury, corporate, hospitality or HNW environments
- Impeccable personal presentation and exceptional customer service skills
- Confident communicator with strong organisational abilities
- Proactive, calm under pressure and solutions-focused
- Comfortable liaising with contractors and senior stakeholders
- Competent using Microsoft Office and digital platforms
Employee Benefits
- Ride to Work Scheme
- Retail discounted shopping
- Employee Assistance Programme
- Credit Union
- Long Service Rewards
- Employee of the Month/Year
We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.
Guest Experience Manager (GXM) in London employer: Guk
At GUK, we are committed to fostering a supportive and inclusive work environment where our Security Officers can thrive. Located in Crawley, we offer competitive pay, comprehensive training, and a range of benefits including a Ride to Work Scheme and a robust Employee Assistance Programme. Join us to be part of a team that values your contributions and prioritises your professional growth while ensuring the safety and satisfaction of our clients and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager (GXM) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and corporate sectors. Attend industry events or join relevant online groups to meet people who can help you land that Guest Experience Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your polished and personable side shine through. Remember, they’re looking for someone who can create outstanding first impressions, so be confident and engaging.
✨Tip Number 3
Research the company culture! Understanding Reception UK’s values and how they prioritise service excellence will help you tailor your approach during interviews. It shows you’re genuinely interested and ready to contribute.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Guest Experience Manager (GXM) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the polished and personable side of you that fits perfectly with our Guest Experience Manager role. Don’t be afraid to share a bit about yourself and what makes you unique.
Tailor Your Application:Make sure to tailor your application specifically for the Guest Experience Manager position. Highlight your experience in luxury or corporate environments and how it aligns with our vision at Reception UK. This shows us you’re genuinely interested and understand what we’re all about.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key skills and experiences that relate to the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about who we are and what we do!
How to prepare for a job interview at Guk
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Guest Experience Manager. Familiarise yourself with the key tasks like managing reception operations and creating first impressions. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your exceptional customer service skills. Think about situations where you went above and beyond to ensure a positive experience for clients or guests. This will show that you align with the company’s focus on service excellence.
✨Dress to Impress
As the face of the building, your personal presentation is crucial. Dress in a polished and professional manner that reflects the high standards expected in a corporate environment. This not only boosts your confidence but also sets the right tone for your interview.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the Guest Experience Manager role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
