FOH Security & Concierge in London

Location: Gresham St Paul’s

Hours: Monday - Friday/8am - 6pm

Salary: £16.50 per hour

Contract: Full-time, Permanent

Job ID: 880

Closing Date: 03/09/2026

Are you an ambitious individual who has a passion to develop your career in providing excellent safety and outstanding customer service? If so, this will be a great opportunity to work in one of our immaculate sites.

Who we are:

We are GUK, and together we are proud to be at the forefront of protection management across multiple sectors. We offer the ultimate in business security solutions and deliver the highest quality of professional service.

About the Role:

Gresham St Paul’s is seeking a polished, customer-focused Front of House Security & Concierge Officer to provide a professional and reassuring presence for occupiers, visitors and building teams. Based at the main reception and working closely with the Guest Experience Manager, you will combine excellent customer service with strong security awareness and access control. From 4pm - 6pm, you will take responsibility for the reception operation while continuing to maintain security oversight of the building.

Key Responsibilities:

• Maintain a professional, visible and approachable security presence at the main reception.
• Monitor building access, reception entrances, access-control systems and landlord front-of-house areas to prevent unauthorised entry.
• Ensure contractors and deliveries follow the correct access and site procedures.
• Challenge unauthorised access or inappropriate behaviour calmly and professionally.
• Take responsibility for the main reception from 4pm–6pm, managing visitor arrivals, occupier enquiries and general Front of House requirements while maintaining security oversight.
• Identify and escalate suspicious activity, unattended items, unusual behaviour or security concerns.
• Respond to security incidents, alarms, emergencies, fire evacuations.
• Liaise with the Security Manager, Building Management, Guest Experience Manager and wider site teams.
• Maintain accurate incident records, reports, lost-property logs and other security-related information.
• Develop and maintain a strong working knowledge of the building, its occupiers, access arrangements and relevant site procedures.
• Provide additional security support during events, VIP visits or periods of increased activity.
• Maintain appropriate coverage of the Front of House security post and ensure appropriate cover is arranged before leaving reception.

About You:

• Professional, approachable and confident.
• Highly observant with strong situational awareness.
• Confident interacting with occupiers, visitors and members of the public.
• Calm and decisive during incidents or emergencies.
• Confident working independently during periods when they are the sole Front of House presence between 4pm-6pm.
• Able to balance excellent customer service with effective security awareness.
• Able to work effectively as part of a wider building team.

Essential:

• Current valid SIA licence.
• Previous security experience in a corporate or commercial property environment, or in a high-quality Front of House or customer-facing setting.
• Strong written and verbal communication skills, including the ability to produce clear and accurate incident reports.
• Good IT skills and confidence using access-control, visitor-management and other site systems.

Employee Benefits:

• Ride to Work Scheme
• 20 days annual leave plus bank holidays
• 3% pension contribution
• Employee Assistance Programme
• Credit Union - Long Service Rewards
• Employee of the Month/Year

GUK is an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated. We reserve the right to stop taking applications when we have had a suitable amount of responses.