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- Tasks: Lead the Front of House experience and create lasting impressions for guests.
- Company: Join a fast-growing team at Reception UK, known for service excellence.
- Benefits: Enjoy 20 days annual leave, health benefits, and a Ride to Work Scheme.
- Why this job: Be the face of a premium space and make a real impact on guest experiences.
- Qualifications: Experience in a high-end reception role and excellent communication skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You'll be the sole ambassador of the building, setting the tone for a premium and professional space. Reception UK (RUK) is an established reception and concierge service, and our people believe first impressions count and we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that's unique, bespoke and tailored to our clients' requirements with a focus on superb customer service. We are looking for someone that wants to join our fast-growing team, believes in great customer service and is committed to delivering the high level of performance Reception UK are known for.
Key Responsibilities
- Act as the first and lasting impression for all tenants, guests and visitors, delivering service with warmth, confidence, and professionalism.
- Maintain a constant awareness of your surroundings, staying alert to tenant needs, building activity, and opportunities to go the extra mile.
- Liaise with the security and cleaning teams to ensure the reception space is well-maintained and used exclusively by occupiers.
- Work closely with the Building Management team to support tenant events, pop-ups, and digital engagement.
- Assist tenant reception teams with visitor management system queries or errors via the system helpdesk.
- Manage all telephone calls and emails, confidently resolving queries in a timely manner, whilst maintaining compliance with GDPR.
- Assist the Building Management team with day-to-day operations as and when required.
- Proactively identify and promote local business discounts, deals, and events to the occupier community.
- Champion sustainability initiatives across the building, working with occupier FM teams to track and encourage participation.
- Provide detailed handovers during lunch breaks, shift changes, and when on leave.
- Taking responsibility and ensuring continuity, accuracy, and that updates are clearly documented.
What We're Looking For
- Incredibly important to have prior experience in a premium Front of House, receptionist, or guest experience role, ideally within a high-end corporate building.
- Immaculate personal presentation, with excellent verbal and written communication skills.
- Confident using Microsoft Office and digitally agile to be comfortable working with digital tools and platforms; including visitor management systems, tenant apps, and helpdesk software.
- A natural sense of initiative, a calm and composed manner, and a genuine passion for delivering the best service.
- Strong multitasking ability and professionalism when handling high volumes of guests and varied daily tasks.
If you're a confident individual who takes pride in being the face of a building, and you enjoy building rapport with people from all walks of life, we'd love to hear from you.
Employee Benefits
- RUK takes pride in offering benefits that promote health and wellbeing.
- Ride to Work Scheme.
- 20 days annual leave plus.
Gxm in England employer: Guk
Contact Detail:
Guk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gxm in England
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Dress to impress! As a Guest Experience Manager, your appearance matters. Choose an outfit that reflects professionalism and confidence, making sure you look polished and ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Gxm in England
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest experience and customer service. Remember, we’re looking for someone who can set the tone for a premium space!
Tailor Your Application: Make sure to tailor your application to highlight your relevant experience in Front of House or guest experience roles. Use specific examples that demonstrate your attention to detail and service excellence, as these are key to what we value at StudySmarter.
Be Professional Yet Approachable: Your written communication should reflect the professionalism we expect, but also be warm and inviting. Strike a balance between being polished and personable, just like you would when greeting guests at the reception!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our fast-growing team!
How to prepare for a job interview at Guk
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Guest Experience Manager role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you articulate your fit for the position confidently.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle high-pressure situations with grace and professionalism, as this will resonate well with the interviewers.
✨Dress to Impress
As the face of the building, your personal presentation matters. Choose an outfit that reflects the premium nature of the role. Aim for polished and professional attire that makes you feel confident and ready to represent the company.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the company culture, or specific initiatives related to guest experience. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
