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- Tasks: Lead the Front of House experience and create outstanding first impressions.
- Company: Reception UK, known for exceptional service and attention to detail.
- Benefits: Permanent position with a competitive salary and professional growth opportunities.
- Why this job: Be the face of a prestigious corporate office and enhance guest experiences.
- Qualifications: Polished, proactive personality with strong communication skills.
- Other info: Join a diverse team that values individuality and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You'll be the sole ambassador of the building, setting the tone for a premium and professional space. We are seeking an exceptional Guest Experience Manager to deliver a first-class, hospitality-led experience within a prestigious corporate office. As the key Front of House professional, you will create outstanding first impressions, manage daily reception operations and build strong, trusted relationships with tenants, clients and stakeholders.
Who we are: Reception UK (RUK) is an established reception and concierge service; we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that's unique, bespoke and tailored to our clients' requirements with a focus on superb customer service.
Your Key Responsibilities:
- Deliver a polished, welcoming and professional Front of House service
- Meet, greet and manage all visitors and incoming calls
- Coordinate meeting rooms, hospitality, refreshments and catering
- Maintain an immaculate reception and common areas
- Act as first point of contact for tenants, client representatives and visitors
- Support building operations including security, safety, compliance and contractors
- Monitor office supplies, maintenance and cleaning standards
- Manage access control, key fobs and visitor procedures
- Assist with Health and Safety
We encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.
Guest Experience Manager in England employer: Guk
Contact Detail:
Guk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a job opening.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to share why you're the perfect fit for the Guest Experience Manager role. Keep it concise and engaging.
✨Tip Number 3
Show up prepared! If you land an interview, research the company and its values. Be ready to discuss how your experience aligns with their vision of service excellence.
✨Tip Number 4
Don’t forget to follow up! After any interaction, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Guest Experience Manager in England
Some tips for your application 🫡
Show Your Personality: As a Guest Experience Manager, we want to see your polished and personable side shine through in your application. Don’t be afraid to let your unique character come across in your writing – it’s all about making that first impression count!
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Highlight your experience in delivering exceptional customer service and managing front-of-house operations to show us you’re the perfect fit for the role.
Be Professional Yet Approachable: While we’re looking for professionalism, remember that this role is all about creating a welcoming atmosphere. Use a friendly tone in your application to demonstrate how you can balance professionalism with approachability.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Guk
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Guest Experience Manager. Familiarise yourself with the key tasks like managing reception operations and creating a welcoming atmosphere. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a GXM, you'll be the face of the company, so it's crucial to highlight your interpersonal skills. Prepare examples of how you've built strong relationships in previous roles or handled difficult situations with grace. This will show that you're not just polished but also personable.
✨Dress to Impress
Since this role is all about creating a premium experience, your appearance matters. Dress smartly and professionally for the interview to reflect the high standards expected in the position. First impressions count, so make sure yours is a good one!
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the company's approach to guest experience or how they measure success in this role. This shows your genuine interest and helps you assess if the company aligns with your values.
