At a Glance
- Tasks: Deliver exceptional customer service and manage front of house operations.
- Company: Join a fast-growing, friendly team at Reception UK in London.
- Benefits: Enjoy competitive pay, health perks, and a supportive work environment.
- Other info: Diverse workplace that values individuality and offers growth opportunities.
- Why this job: Make a lasting impression and develop your career in building management.
- Qualifications: Customer service experience and a professional appearance are essential.
The predicted salary is between 34320 - 34320 £ per year.
Would you like to join our fast-growing friendly team, to use your outstanding customer service skills in providing exceptional corporate reception services? If you are committed to delivering a high level of performance, Reception UK would love to hear from you. Reception UK is an established reception and concierge service, and our people believe first impressions count and we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service.
One of our prestigious buildings in Victoria, London, requires an exceptional Corporate Receptionist. You would be expected to be able to work independently and take charge of any building issues, with the long-term scope of progressing into more building management duties. Presenting and providing the best-in-class customer service and front of house management skills. Professionalism is key!
Daily Duties include:
- Carry out regular patrols of the building to check for any problems, and report any faults to the relevant personnel.
- Manage the fire alarm panel and other control panels in the building.
- Ensure cleaning standards are maintained and report any cleaning issues to the client.
- Ensure that all visitors are greeted with excellent customer service and visitor procedures are followed at all times.
- Ensure the health and safety of the building is maintained.
- Ensure meter readings are taken on a monthly basis.
- Manage and distribute post upon receipt.
- Log maintenance jobs for necessary works to be completed.
- Ensure site manuals and procedures are regularly checked and updated.
- Directing all visitors to correct floors.
- Ensure the reception desk runs effectively.
- Actions and responds to email instructions.
Individual requirements:
- Experience as a receptionist or in customer service.
- Experience within a corporate environment.
- Professional presented, self-confident and smartly dressed at all times.
- Good health and safety knowledge.
- Understands the importance of, and has great, attention to detail.
- Good intermediate computer literacy.
- Good oral and written English with the ability to communicate at all levels.
- Able to remain calm and effectively manage and respond to difficult people or situations.
- Desire to learn more about how a building runs and a passion for development, as this role will eventually take on more building management duties.
Employee Benefits: RUK take pride in offering benefits that promote health and well-being.
- Ride to Work Scheme
- Employee Assistance Program
- Credit Union
- Employee of the Month/Year
RUK is an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
Concierge employer: Guk
At Reception UK, we pride ourselves on fostering a supportive and inclusive work environment where exceptional customer service is at the heart of everything we do. Located in the vibrant area of Victoria, London, our team enjoys competitive pay, a range of employee benefits, and opportunities for professional growth, including the potential to advance into building management roles. Join us to be part of a friendly, fast-growing team that values attention to detail and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Guk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Guk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Guk:Your cover letter is your chance to shine! Tell us why you want to work at Guk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Guk!
How to prepare for a job interview at Guk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
