guitarguitar is the UK’s largest guitar retailer and it’s an exciting time to join us. As we move to grow our business further we are looking to innovate and expand our customer facing operation to better serve musicians everywhere. This new function will be an opportunity for the right individuals to form part of the project which moulds our future so we’re looking for detail-driven, customer-obsessed individuals to be the backbone of the guitarguitar customer experience.
As a key member of our Customer Experience Team, you’ll be the first point of contact for our customers, providing end-to-end support across their entire journey. You’ll play a vital role in delivering our industry-leading omni-channel experience, reflecting guitarguitar’s values and commitment to outstanding customer care in every interaction.
You will demonstrate a customer-first mentality across all communication channels, including phone, email, and live chat guiding other musicians of all levels to the right solutions for them by accurately identifying and providing tailored recommendations.
Location: Newcastle Office
About the Role
guitarguitar is the UK’s largest guitar retailer and it’s an exciting time to join us. As we move to grow our business further we are looking to innovate and expand our customer facing operation to better serve musicians everywhere. This new function will be an opportunity for the right individuals to form part of the project which moulds our future so we’re looking for detail-driven, customer-obsessed individuals to be the backbone of the guitarguitar customer experience.
As a key member of our Customer Experience Team, you’ll be the first point of contact for our customers, providing end-to-end support across their entire journey. You’ll play a vital role in delivering our industry-leading omni-channel experience, reflecting guitarguitar’s values and commitment to outstanding customer care in every interaction.
You will demonstrate a customer-first mentality across all communication channels, including phone, email, and live chat guiding other musicians of all levels to the right solutions for them by accurately identifying and providing tailored recommendations.
What We’re Looking For
- Have exceptional attention to detail, ensuring every customer interaction removes friction, builds confidence, and maximises sales opportunities.
- Be motivated by results, with success measured through winning new customers, retaining existing ones, and driving repeat in-store engagement.
- Build strong customer relationships through confident, engaging communication that drives new business and exceeds customer expectations.
- Have a strong knowledge of guitars and related product groups
Core Strengths
- Highly organised and reliable
- Commercially aware with a strong understanding of customer value
- Excellent written and verbal communication
What We Offer
- Employee Ownership Trust (EOT): share in our success through bonuses
- Outstanding staff purchase scheme
- 28 days annual leave, increasing with length of service
- Workplace pension scheme
Note: Employees become trust beneficiaries after 6 months.
This position is full-time and permanent.
Salary will be dependent on experience and will be discussed upon application.
Customer Experience Advisor - Sales in Newcastle upon Tyne employer: guitarguitar
At guitarguitar, we pride ourselves on being an excellent employer that fosters creativity and collaboration in a vibrant, music-driven environment. Our hybrid work model allows for flexibility while providing ample opportunities for professional growth through hands-on experience with industry-leading brands and artists. Join us to be part of a passionate team that values innovation and encourages you to explore new platforms and ideas in the heart of the music community.
