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For Companies At a Glance
- Tasks: Repair and maintain guitars while providing top-notch customer service.
- Company: Join Guitar Center, a hub for creativity and music lovers.
- Benefits: Enjoy gig leave, health benefits, discounts, and tuition reimbursement.
- Why this job: Combine your passion for music with hands-on technical work.
- Qualifications: Experience in guitar repair and a knack for customer interaction.
- Other info: Be part of an inclusive team that values creativity and growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
Why Guitar Center? Hereâs just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leaveâtake time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
POSITION OVERVIEW:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.
A few special characteristics that make our Repair Technicians successful:
- Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.
- Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
- Training: Able to effectively train learners and communicate info and techniques so that they are retained.
As our Repair Technician, you will:
- Interact with customers, ensuring a positive customer experience
- Service customer-owned instruments with a high level of craftsmanship
- Maintain store owned gear, as requested
- Complete warranty repair work
- Additional duties as assigned
Requirements:
- Skilled understanding of repairing Guitars
Preferences:
- Foundational product knowledge on Guitar Center products
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid jobârelated requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1â818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.
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Guitar Technician employer: Guitar Center
Contact Detail:
Guitar Center Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Guitar Technician
â¨Tip Number 1
Get your hands dirty! If you can, visit a Guitar Center store and chat with the staff. Show off your passion for guitars and ask about their repair processes. This not only shows initiative but also helps you build connections.
â¨Tip Number 2
Donât just wait for job openings to pop up! Keep an eye on our website and apply as soon as you see a position that fits. The sooner you apply, the better your chances of landing that dream gig!
â¨Tip Number 3
Brush up on your customer service skills. Remember, itâs all about creating a great experience for the customers. Practice how youâd handle different scenarios, and be ready to share your approach during interviews.
â¨Tip Number 4
Showcase your skills! Bring along a portfolio of your previous work or even a video of you repairing a guitar. This will give us a tangible sense of your craftsmanship and passion for the trade.
We think you need these skills to ace Guitar Technician
Some tips for your application đŤĄ
Show Your Passion for Music: When you're writing your application, let your love for music shine through! Share your experiences with instruments and how theyâve shaped you. We want to see that youâre not just a technician, but a true musician at heart.
Tailor Your Application: Make sure to customise your application to fit the Guitar Technician role. Highlight relevant skills and experiences that align with what weâre looking for. This shows us youâve done your homework and are genuinely interested in joining our team.
Be Personable: We value a friendly approach, so donât be afraid to let your personality come through in your writing. Use a conversational tone and make it clear that youâre excited about the opportunity to connect with customers and help them with their instruments.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. Itâs the best way to ensure we see your application and can get back to you quickly. Plus, itâs super easy to do!
How to prepare for a job interview at Guitar Center
â¨Know Your Gear
Make sure you brush up on your guitar repair knowledge before the interview. Familiarise yourself with common issues and solutions, as well as the specific products Guitar Center offers. This will show your passion and expertise, making you stand out.
â¨Customer Connection
Prepare to discuss how youâve provided excellent customer service in the past. Think of examples where you went above and beyond for a customer or resolved a tricky situation. Being able to connect with customers is key, so highlight your interpersonal skills.
â¨Show Initiative
Be ready to share instances where you took the initiative in previous roles. Whether it was learning a new skill or identifying a problem and solving it, demonstrating your proactive nature will resonate well with the interviewers.
â¨Practice Your Selling Skills
Since selling is part of the role, think about how you would approach selling a guitar or accessory. Prepare a few strategies or techniques youâve used before, and be ready to discuss how you can apply them at Guitar Center.