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For Companies At a Glance
- Tasks: Repair and maintain guitars while providing top-notch customer service.
- Company: Join Guitar Center, a hub for music lovers and creativity.
- Benefits: Enjoy gig leave, health benefits, employee discounts, and tuition reimbursement.
- Why this job: Combine your passion for music with hands-on repair work in a vibrant environment.
- Qualifications: Skilled in guitar repair with a knack for customer interaction.
- Other info: Be part of a supportive team that values creativity and growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Why Guitar Center? Here’s just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Position Overview
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.
A few special characteristics that make our Repair Technicians successful:
- Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.
- Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
- Training: Able to effectively train learners and communicate info and techniques so that they are retained.
Responsibilities
- Interact with customers, ensuring a positive customer experience
- Service customer-owned instruments with a high level of craftsmanship
- Maintain store owned gear, as requested
- Complete warranty repair work
- Additional duties as assigned
Qualifications
- Skilled understanding of repairing Guitars
Preferred Qualifications
- Foundational product knowledge on Guitar Center products
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‑818-735-8800 ext. 2862 or by sending an email to
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Guitar Repair Tech - Guitar Center employer: Guitar Center
Contact Detail:
Guitar Center Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guitar Repair Tech - Guitar Center
✨Tip Number 1
Get to know the company! Before your interview, dive into Guitar Center's mission and values. Show us that you’re not just a tech but a passionate musician who aligns with our goal of creating joy through music.
✨Tip Number 2
Practice your customer service skills! We want to see how you connect with customers. Think of examples where you've gone above and beyond to help someone out—this will really make you stand out!
✨Tip Number 3
Show off your skills! Bring in a portfolio of your previous work or even a guitar you’ve repaired. Let us see your craftsmanship in action; it’s a great way to demonstrate your expertise and passion for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Guitar Center family. Don’t miss out on this opportunity!
We think you need these skills to ace Guitar Repair Tech - Guitar Center
Some tips for your application 🫡
Show Your Passion for Music: When you're writing your application, let your love for music shine through! Share your experiences with instruments and how they’ve shaped you. We want to see that you’re not just a tech, but a fellow musician who understands the joy of creating music.
Tailor Your Application: Make sure to customise your application for the Guitar Repair Tech role. Highlight your relevant skills and experiences that align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Personable: Remember, we value customer experience highly! Use your application to demonstrate your approachability and genuine nature. A friendly tone can go a long way in making your application stand out from the rest.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Guitar Center
✨Know Your Guitars
Make sure you brush up on your guitar knowledge before the interview. Understand different types of guitars, common repairs, and maintenance techniques. This will not only show your passion but also demonstrate your expertise in the field.
✨Customer Connection is Key
Guitar Center values customer experience, so be prepared to discuss how you would interact with customers. Think of examples where you've provided excellent service or resolved issues. Show them that you can connect with customers in a genuine way.
✨Show Initiative
Be ready to talk about times when you've taken the initiative in previous roles. Whether it was identifying a problem or suggesting improvements, showcasing your proactive attitude will resonate well with the interviewers.
✨Practice Your Selling Skills
Since the role involves some sales aspects, brush up on basic sales techniques. Be prepared to discuss how you would approach selling products or services at Guitar Center, and think of ways to highlight the benefits of the instruments you repair.