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- Tasks: Repair and maintain guitars while providing top-notch customer service.
- Company: Join Guitar Center, a hub for creativity and music lovers.
- Benefits: Enjoy gig leave, medical benefits, 401K match, and employee discounts.
- Why this job: Be part of a passionate team that nurtures musicians and fosters creativity.
- Qualifications: Skilled in guitar repair; product knowledge is a plus.
- Other info: Equal opportunity employer committed to inclusivity.
Pay Rate: $16.50/hr - $24.75/hr plus commission depending on background and experience.
POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in the maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.
A few special characteristics that make our Repair Technicians successful:
- Customer Focus: Understands customer service principles and is able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.
- Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
- Training: Able to effectively train learners and communicate info and techniques so that they are retained.
As our Repair Technician, you will:
- Interact with customers, ensuring a positive customer experience
- Service customer-owned instruments with a high level of craftsmanship
- Maintain store owned gear, as requested
- Complete warranty repair work
- Additional duties as assigned
Why Guitar Center? Here are just some of the rewards: For our employees who are musicians, we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Requirements: Skilled understanding of repairing Guitars
Preferences: Foundational product knowledge on Guitar Center products
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.
Guitar Technician (Luthier) Store 812 employer: Guitar Center Stores, Inc.
Contact Detail:
Guitar Center Stores, Inc. Recruiting Team
recruiting@guitarcenter.com
StudySmarter Expert Advice 🤫
We think this is how you could land Guitar Technician (Luthier) Store 812
✨Tip Number 1
Make sure to showcase your customer service skills during any interactions. Since the role emphasises a positive customer experience, be prepared to discuss how you've successfully connected with customers in the past.
✨Tip Number 2
Demonstrate your initiative by sharing examples of how you've identified and resolved issues in previous roles. This will show that you can take action without needing to be prompted, which is a key trait for this position.
✨Tip Number 3
Familiarise yourself with Guitar Center's products and services. Having foundational knowledge will not only help you in the interview but also show your commitment to learning and growing within the company.
✨Tip Number 4
If you're a musician, don't hesitate to mention your experiences and passion for music. This aligns perfectly with Guitar Center's mission and can set you apart as a candidate who truly understands their values.
We think you need these skills to ace Guitar Technician (Luthier) Store 812
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Guitar Technician. Familiarise yourself with the skills required, such as customer service, craftsmanship in instrument repair, and product knowledge.
Tailor Your CV: Highlight relevant experience in your CV that showcases your skills in guitar repair and customer service. Include any certifications or training related to musical instruments to stand out.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for music and your commitment to providing excellent customer service. Mention specific experiences that demonstrate your initiative and ability to connect with customers.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at Guitar Center Stores, Inc.
✨Show Your Passion for Music
Make sure to express your love for music and guitars during the interview. Share personal stories about how you got into guitar repair and what it means to you. This will help demonstrate your genuine interest in the role and align with Guitar Center's mission.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you connected with customers, resolved issues, or went above and beyond to ensure a positive experience. This is crucial as the role heavily focuses on customer interaction.
✨Be Ready to Discuss Technical Skills
Brush up on your technical knowledge regarding guitar repairs and maintenance. Be prepared to discuss specific techniques you've used and any challenges you've faced. Showing that you have the skills and experience needed will give you an edge in the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and opportunities for growth. This shows your enthusiasm for the position and helps you determine if the company is the right fit for you.
