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- Tasks: Repair and maintain guitars while providing top-notch customer service.
- Company: Guitar Center is a creative hub for musicians, dedicated to fostering musical talent.
- Benefits: Enjoy gig leave, medical benefits, 401K match, mental health support, and employee discounts.
- Why this job: Join a passionate team that values creativity and offers opportunities for personal growth.
- Qualifications: Must have skills in guitar repair; product knowledge is a plus.
- Other info: Guitar Center is an equal opportunity employer, welcoming diverse applicants.
Pay Rate: $16.50/hr - $24.75/hr plus commission depending on background and experience.
POSITION OVERVIEW:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in the maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.
A few special characteristics that make our Repair Technicians successful:
- Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales and leadership.
- Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
- Training: Able to effectively train learners and communicate info and techniques so that they are retained.
As our Repair Technician, you will:
- Interact with customers, ensuring a positive customer experience
- Service customer-owned instruments with a high level of craftsmanship
- Maintain store owned gear, as requested
- Complete warranty repair work
- Additional duties as assigned
Why Guitar Center? Here are just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Requirements:
- Skilled understanding of repairing Guitars
Preferences:
- Foundational product knowledge on Guitar Center products
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.
Guitar Technician (Luthier) Store 812 employer: Guitar Center Stores, Inc.
Contact Detail:
Guitar Center Stores, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guitar Technician (Luthier) Store 812
✨Tip Number 1
Make sure to showcase your customer service skills during any interactions. Since the role emphasises a positive customer experience, demonstrating your ability to connect with customers and handle service issues will set you apart.
✨Tip Number 2
Familiarise yourself with Guitar Center's products and services. Having a solid understanding of their inventory and being able to discuss it confidently can show your initiative and passion for the role.
✨Tip Number 3
Highlight any previous experience in repair work or craftsmanship. Being able to talk about specific projects or repairs you've completed can demonstrate your skills and commitment to quality work.
✨Tip Number 4
Be prepared to discuss your approach to training others. Since the position involves training learners, sharing examples of how you've effectively communicated techniques in the past can show your capability in this area.
We think you need these skills to ace Guitar Technician (Luthier) Store 812
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in guitar repair or maintenance. Include specific examples of your craftsmanship and customer interactions that demonstrate your skills.
Showcase Customer Service Skills: Since the role requires a strong customer focus, include instances where you've provided excellent customer service. Mention how you connected with customers and resolved any issues they faced.
Demonstrate Initiative: Illustrate your ability to take initiative by providing examples of how you've identified opportunities or solved problems in past roles. This could be related to improving processes or enhancing customer experiences.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Use keywords from the posting, such as 'craftsmanship', 'customer experience', and 'repair services', to show that you understand the role and its requirements.
How to prepare for a job interview at Guitar Center Stores, Inc.
✨Show Your Passion for Music
Make sure to express your love for music and guitars during the interview. Share personal experiences that highlight your connection to the craft, as this will resonate with the interviewers and demonstrate your commitment to the role.
✨Demonstrate Technical Skills
Be prepared to discuss your technical knowledge and experience in guitar repair. Bring examples of past work or even photos of instruments you've repaired to showcase your craftsmanship and attention to detail.
✨Emphasise Customer Service Experience
Since customer focus is key for this role, share specific examples of how you've provided excellent customer service in the past. Highlight any situations where you went above and beyond to ensure a positive experience for customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
