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- Tasks: Manage HHSRS cases and keep residents informed while meeting legal standards.
- Company: Join a customer-focused organisation in Oldham with a supportive team.
- Benefits: Competitive salary, 27 days holiday, healthcare cashback, and pension contributions.
- Why this job: Make a real difference in residents' lives while enjoying flexible working arrangements.
- Qualifications: Customer service experience, strong organisational skills, and proficiency in Microsoft Office.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 27315 - 30435 £ per year.
We are looking for a Planned Works Co-ordinator to join our team in Oldham on a full-time permanent basis, to manage HHSRS cases efficiently, keeping residents informed and meeting legal and safety standards. We recognise that flexibility is essential for this role, so we are able to offer a hybrid working arrangement consisting of three office-based days and two days of remote work.
We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only have great customer service skills, but you will also be highly organised with excellent time management skills.
Key essential requirements of the role:- Experience of working in a customer-focused environment.
- Experience of working within agreed performance targets.
- Proven ability to work methodically, follow agreed procedures, and accurately record data and information.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with databases and Customer Relationship Management (CRM) System.
- Experience of using Microsoft Office, including Word and Excel.
- Educated to NVQ II or equivalent GCSEs.
- Experience of scheduling work.
- Experience of working with sub-contractors.
- Excellent organisational and time management skills.
- Experience of scheduling work.
- Experience of working with sub-contractors.
- Excellent organisational and time management skills.
- Knowledge of managing HHSRS (Housing Health and Safety Rating Systems) cases.
- Competitive salary of £27,315 per year.
- Hours of work are Monday to Friday 8:00am - 5:00pm on Monday - Thursday & 8:00am - 4:00pm on Friday.
- 27 Days Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service.
- Healthcare Cashback Plan.
- Pension Contributions – up to 9% matching contributions.
- 3 x Life Assurance.
- Employee Assistance Programme, which includes access to face-to-face counselling, a stress helpline and tax, fitness, and childcare advice.
- A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure, and days out.
If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV.
Planned Works Coordinator in Oldham employer: Guinness
Contact Detail:
Guinness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planned Works Coordinator in Oldham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Guinness Property. Understanding their values and how they operate will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and time management. Think of specific examples from your past experiences that highlight your skills in these areas, especially in fast-paced environments.
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to discuss how you manage your workload and keep track of tasks. Maybe even bring a planner or digital tool you use to demonstrate your methodical approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Planned Works Coordinator in Oldham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Planned Works Coordinator role. Highlight your customer service experience and any relevant work with databases or scheduling, as these are key for us.
Showcase Your Organisation Skills: Since this role requires excellent organisational and time management skills, give examples in your application of how you've successfully managed multiple tasks or projects in a fast-paced environment. We love to see real-life examples!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Guinness
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Planned Works Coordinator. Familiarise yourself with HHSRS cases and how they impact residents. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet a customer's needs or resolve an issue.
✨Demonstrate Your Organisational Skills
Prepare to discuss your time management strategies and how you stay organised, especially when working under pressure. You might want to mention any tools or methods you use to keep track of tasks and deadlines.
✨Get Comfortable with Tech
Brush up on your knowledge of databases and CRM systems, as well as Microsoft Office applications like Word and Excel. Be ready to talk about your experience using these tools and how they can help you manage your workload effectively.
