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- Tasks: Support communities by providing friendly housing management services to residents.
- Company: Join The Guinness Partnership, a leading affordable housing provider in England.
- Benefits: Part-time hours with flexible working and a chance to make a real difference.
- Why this job: Be the face of Guinness and help improve lives in your community.
- Qualifications: Customer service experience and a full UK driving licence required.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 1300 - 1600 £ per month.
We are currently recruiting for a part-time Housing & Neighbourhood Officer on a 12-month fixed-term, part-time (17.5 hours per week) contract to support our communities across the South East & South Coast region. As a Housing & Neighbourhood Officer, you will provide a friendly housing management service to your residents. Reporting to the Housing & Neighbourhood Manager, you will be part of a dedicated team of Housing & Neighbourhood Officers covering Havant, Hayling Island and the surrounding areas. This is a field-based position requiring travel within your designated area. You will be working Monday & Tuesday, 9 am – 5 pm, and Wednesday, 9 am – 12 pm.
You will be the face of Guinness, and your key responsibility is to provide an accessible face-to-face service to both homeowner and rental residents. You will work in a mobile way, out in the area and meet residents. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents.
What we’re looking for
- Face-to-face customer service experience and housing knowledge.
- Excellent customer service delivery, demonstrating good communication and relationship-building skills.
- The ability to plan and work effectively without high levels of supervision.
- Ability to work ‘on the go’ using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem-solving and decision-making skills.
- Resilience and being able to deal with challenging situations and deliver sustainable outcomes.
- Experience in analysing data and concluding.
To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would love to hear from you - create your application today! Please apply with your CV and a personal statement detailing how your skills and experience meet the essential criteria in the role profile.
About Us
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Housing & Neighbourhood Officer in Havant employer: Guinness
Contact Detail:
Guinness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Neighbourhood Officer in Havant
✨Tip Number 1
Get to know the company! Research The Guinness Partnership and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Housing & Neighbourhood Officer role. Personal connections can make a big difference!
✨Tip Number 3
Prepare for face-to-face interactions. Since this role is all about providing excellent customer service, practice your communication skills. Think about how you would handle challenging situations and be ready to share examples during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the communities we serve.
We think you need these skills to ace Housing & Neighbourhood Officer in Havant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing & Neighbourhood Officer role. Highlight your customer service experience and any relevant housing knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to detail how your skills and experiences meet the essential criteria in the role profile. Be specific and show us why you’re the perfect fit for our team.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention examples of how you've tackled challenging situations in the past. We love seeing resilience and effective decision-making in action!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at Guinness
✨Know Your Stuff
Make sure you understand the role of a Housing & Neighbourhood Officer inside out. Familiarise yourself with the key responsibilities, especially around customer service and community engagement. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about face-to-face interactions, be ready to share examples of how you've successfully built relationships with residents or customers in the past. Think of specific situations where your communication skills made a difference, as this will highlight your suitability for the role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss challenges you've faced in previous roles and how you resolved them. The interviewers will want to see your resilience and decision-making skills, so have a few examples ready that showcase your ability to think on your feet and deliver positive outcomes.
✨Be Ready to Talk Tech
As you'll be working 'on the go' using mobile technology, be prepared to discuss your experience with tech tools and how you've used them to manage your time and resources effectively. Highlight any relevant software or apps you've used in previous jobs to demonstrate your adaptability.
