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- Tasks: Provide top-notch customer service and manage communications with leaseholders.
- Company: A leading housing association in London focused on community impact.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference in the community while developing your customer service skills.
- Qualifications: Strong customer service skills and experience in housing preferred.
- Other info: Join a supportive team dedicated to enhancing leaseholder experiences.
The predicted salary is between 28800 - 43200 £ per year.
A housing association in London is looking for a Leasehold Customer Liaison Officer to provide excellent customer service to leaseholders. In this hybrid role, you will act as the face of the company, managing communications and consultations, and ensuring compliance with regulatory requirements.
Ideal candidates will have strong customer service skills, experience in housing, and a commitment to resolving issues effectively. This position offers a chance to make a significant impact on the community.
Leasehold Customer Liaison Specialist (Hybrid) in City of London employer: Guinness
Contact Detail:
Guinness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Customer Liaison Specialist (Hybrid) in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the housing sector, especially those who have worked in customer liaison roles. They can provide insider tips and might even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and housing regulations. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your passion for community impact during interviews. Share specific examples of how you've resolved issues or improved customer experiences in previous roles. This will demonstrate your commitment to the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Leasehold Customer Liaison Specialist (Hybrid) in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in housing or similar roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Leasehold Customer Liaison Specialist role. Mention specific skills and experiences that align with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to how you can make an impact in this role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Guinness
✨Know Your Stuff
Before the interview, make sure you understand the housing association's mission and values. Familiarise yourself with leasehold regulations and customer service best practices. This will show that you're genuinely interested in the role and ready to contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved issues effectively or improved customer satisfaction. This will help demonstrate your commitment to providing excellent service.
✨Practice Your Communication
As a Leasehold Customer Liaison Specialist, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team dynamics, the challenges the housing association faces, or how success is measured in this role. It shows you're engaged and thinking about how you can fit into their vision.
