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- Tasks: Lead teams and ensure exceptional guest experiences at a high-energy attraction.
- Company: Join Guinness World Records, a globally recognised multimedia brand with a fun mission.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of an iconic brand and help create unforgettable experiences for guests.
- Qualifications: Experience in senior operational roles and strong leadership skills required.
- Other info: Thriving atmosphere with a focus on collaboration and creativity.
The predicted salary is between 40000 - 50000 £ per year.
Guinness World Records (GWR) began in 1955 with a single book and has since become a leading global multimedia brand with offices in London, New York, Beijing, Tokyo, and Dubai. The iconic GWR book has sold over 155 million copies in 100 countries, with its TV shows reaching more than 750 million viewers annually, and digital content engaging an audience of 8 billion. GWR collaborates with organizations worldwide through its consultancy services, leveraging the power of record-breaking to create impactful campaigns and share engaging stories. With a mission to make the world more interesting, fun, and positive, GWR continues to inspire people and businesses to push boundaries and achieve greatness.
We are looking for an Assistant General Manager to play a key role in the launch and ongoing delivery of a high-energy, guest-focused attraction, ensuring exceptional standards and a seamless experience across all areas. Working closely with the General Manager, you will lead teams, drive performance and oversee the day-to-day operation, maintaining a strong presence on the floor and ensuring the experience consistently reflects the Guinness World Records brand. You will support recruitment and training, maintain strong compliance and operational standards, and ensure plans are delivered effectively across the operation.
What You’ll Be Responsible For
- Supporting the General Manager in the launch opening and day-to-day running of the attraction, ensuring smooth and efficient operations
- Acting as a senior duty manager, leading the venue during live trading and making key operational decisions
- Line managing Heads of Departments (F&B, Operations and Experience), ensuring consistency and high standards across all areas of the operation
- Leading supervisors and frontline teams to deliver a high standard of service and guest experience
- Supporting recruitment, onboarding and training to build a confident, engaged and high-performing team
- Driving compliance across health and safety, audits and operational processes
- Ensuring Standard Operating Procedures are embedded, followed and continuously improved
- Monitoring guest flow, staffing levels and operational readiness
- Supporting customer complaints and guest recovery, maintaining a strong guest-first culture
- Supporting commercial performance through effective staffing, retail awareness and operational efficiency
About You
You are an experienced operator who thrives in high-volume, guest-focused environments and is confident leading across multiple departments. You will bring:
- Experience in a senior operational role within attractions, hospitality, live events or immersive environments
- Proven ability to lead and develop department heads and management teams, creating alignment and accountability across the operation
- Strong operational leadership with the ability to balance time on the floor with oversight of performance and delivery
- A solid understanding of health and safety, compliance and operational standards
- Experience in duty management, making decisions in a live operational setting
- The ability to organise, prioritise and remain calm under pressure
- A collaborative approach, with strong communication skills and the ability to influence at all levels
This is an opportunity to be part of a globally recognised brand and a unique attraction that brings record-breaking to life in an engaging, interactive way.
Assistant General Manager in Wolverhampton employer: Guinness World Records
Contact Detail:
Guinness World Records Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Guinness World Records. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion for the brand! When you get the chance to meet with hiring managers or during interviews, share your enthusiasm for Guinness World Records and how you can contribute to their mission of making the world more interesting.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to guest experience and operational challenges. This will show that you’re ready to step into the Assistant General Manager role with confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Guinness World Records.
We think you need these skills to ace Assistant General Manager in Wolverhampton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Guinness World Records and making a difference in a high-energy environment.
Tailor Your Experience: Make sure to highlight your relevant experience in attractions, hospitality, or live events. We’re looking for someone who can lead teams and maintain high standards, so connect your past roles to what we need in this position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for the Assistant General Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Guinness World Records.
How to prepare for a job interview at Guinness World Records
✨Know the Brand Inside Out
Before your interview, dive deep into Guinness World Records' history, values, and recent projects. Understanding their mission to make the world more interesting will help you align your answers with their goals and show genuine enthusiasm for the role.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved operational efficiency. This will highlight your capability to thrive in high-volume environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills in live operational settings. Think of scenarios where you've had to make quick decisions under pressure, especially related to guest experience or compliance. Practising these responses will help you feel more confident during the interview.
✨Emphasise Your Guest-First Approach
GWR is all about creating exceptional guest experiences. Be ready to discuss how you've prioritised customer satisfaction in previous roles. Share specific examples of how you've handled complaints or improved service standards, showcasing your commitment to a guest-first culture.