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- Tasks: Join our team to deliver responsive plumbing repairs and ensure homes are safe and comfortable.
- Company: A customer-focused organisation dedicated to providing great homes and service.
- Benefits: Competitive salary, generous holiday, pension contributions, and a range of lifestyle benefits.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: NVQ/City & Guilds qualification in plumbing and excellent customer service skills required.
- Other info: Full-time role with opportunities for career growth and out-of-hours callout payments.
The predicted salary is between 30800 - 40800 £ per year.
Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; places where our residents are proud to live.
We have a new opportunity for a Multi-Skilled Plumber to join our team in Swindon, to support with the delivery of responsive repairs. The successful candidate will have excellent customer service skills and the drive to make things possible. This vacancy will cover Swindon and the surrounding areas. This is a full-time, permanent vacancy, working 39 hours per week, and there is a requirement to cover out-of-hours callout on a rota basis, which offers an additional payment.
We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced plumber, but you will also have great customer service skills, a willingness to go the extra mile to get the job done. The successful candidate will live near Swindon to be able to reach our customer locations in a timely manner. You must have a full UK driving licence, and there is a requirement for a basic DBS check, which will be paid for by The Guinness Partnership.
Key Responsibilities:- Deliver high standards of work, relevant to the primary trade.
- Carry out secondary trade activities within acceptable quality standards, to support Guinness's KPIs for a first-time fix.
- Undertake damp & mould cleaning when required.
- Contribute to the delivery of a great customer service and the achievement of operational KPIs.
- Assess risks prior to carrying out work and take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
- You will hold a NVQ / City & Guilds Trade Qualification or equivalent recognised competency in the required trade.
- You will be able to undertake out of hours call out duties on a rota basis.
- Experience of working in a customer focused environment and ideally within the social housing sector, where you have delivered a great service.
- Proven ability to work methodically, achieve targets, follow agreed procedures and accurately record information.
- Ability to work with minimal supervision, demonstrating organisational and time management skills.
- Ability to carry out physical tasks and apply products that remove and treat damp and mould, in accordance with Health and Safety guidelines.
- Ability to operate safely, considering any environmental circumstances and possible risks.
Guinness Property have an outstanding benefits package to reward hard work and commitment to our values, which includes:
- Competitive salary of £36,838
- Hours of work are Monday to Friday, 8:00 am - 4:30 pm on Monday - Thursday & 8:00 am - 3:30 pm on Friday
- 27 Days Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service
- Company vehicle and fuel card for business use
- Competitive Out-of-hours callout payment
- Healthcare Cashback Plan
- Pension Contributions - up to 9% matching contributions
- 3 x Life Assurance
- Employee Assistance Programme, which includes access to face-to-face counselling, a stress helpline and tax, fitness and childcare advice.
- A benefit scheme which pulls together a range of special offers and great deals.
If this sounds like the opportunity for you, we would love to hear from you, apply today!
Please note: You will be asked to provide proof of essential qualifications.
Multi-Skilled Plumber in Wolverhampton employer: Guinness Partnership
Contact Detail:
Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Skilled Plumber in Wolverhampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Guinness Partnership. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your skills as a Multi-Skilled Plumber can contribute to delivering great customer service and achieving operational KPIs.
✨Tip Number 3
Show off your soft skills! Remember, it’s not just about plumbing skills. Highlight your customer service experience and how you’ve gone the extra mile in previous roles. This is key for a customer-focused organisation like The Guinness Partnership.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role. Don’t forget to follow up after applying; a quick email can keep you on their radar!
We think you need these skills to ace Multi-Skilled Plumber in Wolverhampton
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your plumbing qualifications and any relevant experience in your application. We want to see how your skills align with the role, so don’t hold back!
Customer Service is Key: Since we’re all about great service, share examples of how you’ve gone the extra mile for customers in the past. This will show us that you understand the importance of customer satisfaction.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Guinness Partnership
✨Know Your Trade Inside Out
Make sure you brush up on your plumbing skills and knowledge before the interview. Be ready to discuss your qualifications, such as your NVQ or City & Guilds, and any relevant experience you've had in the field. This will show that you're not just a great plumber but also someone who takes pride in their work.
✨Show Off Your Customer Service Skills
Since this role is all about delivering great service, think of examples where you've gone the extra mile for customers. Prepare to share stories that highlight your ability to communicate effectively and resolve issues, especially in a social housing context. This will demonstrate that you understand the importance of customer satisfaction.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your problem-solving abilities. For instance, they might ask how you'd handle a plumbing emergency or assess risks before starting a job. Practising these types of questions can help you articulate your thought process clearly during the interview.
✨Understand the Company Culture
Research The Guinness Partnership and their values. Knowing their commitment to providing safe and warm homes will help you align your answers with their mission. Showing that you resonate with their goals will make you a more appealing candidate.