ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTION
About the role
We are looking for 2 customer-focused and proactive Resales & Staircasing Officers to join our Sales Team in London. This is a full time, permanent role that offers hybrid working. In this rewarding role, you will manage a varied caseload of shared ownership resales and staircasing transactions, ensuring customers receive an outstanding service throughout their homeownership journey. You will act as the key point of contact for customers who are selling or buying a resale home with us, guiding them through often complex processes while delivering an efficient, accurate and professional service.
What we are looking for
You will have strong communication skills, excellent attention to detail and the ability to explain complex processes clearly and professionally. Working collaboratively with colleagues, legal representatives and external partners, you will coordinate lease amendments, ensure all transactions are completed accurately, efficiently and in line with relevant policies, legislation and best practice. Experience of shared ownership transactions and knowledge of housing legislation would be advantageous.
Essential skills and experience Experience of residential conveyancing processes. Excellent customer service skills with a strong commitment to delivering positive customer outcomes. Proven ability to manage a busy and varied workload while meeting deadlines and performance targets. Strong organisational skills and exceptional attention to detail. Excellent verbal and written communication skills. Good knowledge of Microsoft Office applications.
Experience of working collaboratively with internal teams, external agencies and partners. A commitment to continuous improvement and delivering high-quality services.
Desirable
Experience working with legal advisers. Knowledge of shared ownership resales and staircasing transactions. Understanding of current housing legislation and sector best practice.
Qualifications
Level 2 qualification (including English and Maths) is essential. Sale of Residential Property Level 3 Award qualification is desirable. If you are interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the attached role profile. TGPCVL Benefits Holidays: We offer 25 – 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days.
You will also receive additional holiday in line with your length of service (1 extra day per 5 years' service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
Benefits
Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
Performance Pay: Annual Performance Score bonus subject to eligibility
Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade
VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme
Resales & Staircasing Officer employer: Guinness Partnership
The Guinness Partnership is an exceptional employer, dedicated to creating a supportive and inclusive work environment in Oldham. With a strong focus on employee wellbeing, we offer generous holiday allowances, a competitive pension scheme, and various health plan options, ensuring our team members feel valued and secure. Our commitment to professional growth and community impact makes us a rewarding place to work for those looking to make a difference in the lives of our residents.
