JOB DESCRIPTION About the role We have an exciting opportunity for a Resales & Staircasing Manager to join the Guinness Team. This is a permanent, full-time position (35 hours per week) based in our London, Euston Road office. We offer a hybrid working arrangement, combining office and remote working. This role will manage resales and staircasing transactions, provide management packs for leasehold sales, lead the Resales & Staircasing team, and ensure the delivery of a high-quality, customer-focused service to Guinness homeowners and prospective homeowners. What we are looking for We are looking for someone with strong experience in home sales transactions and an understanding of housing legislation, conveyancing processes, service charges, and industry best practice. The successful candidate will have a proven track record of managing diverse workloads, meeting performance targets, and delivering high standards of accuracy and organisation. You will bring experience of working effectively with external partners, strong leadership, people management, and budget management skills. A customer-focused approach is essential, with the ability to develop and monitor service delivery plans that drive positive outcomes. The ideal candidate will possess excellent written and verbal communication skills, be proficient in Microsoft Office, and consistently demonstrate the Guinness Behaviours. You will be able to demonstrate these essential skills: Significant experience and expertise in homes sales transactions. Strong knowledge of current housing legislation, the conveyancing process, service charges and best practice. Significant experience of managing a varied workload and meeting performance targets. Excellent attention to detail and organisational skills - ability to prioritise tasks and handle changing priorities. Proven track record of working constructively with external agencies and partners. Proven track record in leading, managing and motivating teams and budget management. Significant customer service experience, with the ability to produce, implement and monitor service delivery plans. Excellent oral and written communications. Excellent knowledge of Microsoft Office. Demonstrates the Guinness Behaviours. Desirable skills: Experience of working within the housing industry. Direct experience in the delivery of resales and staircasing activity within a Registered Provider. Paralegal or Legal conveyancing background. Essential qualifications Educated to Level 3 (A level or equivalent) or higher. Desirable qualifications Educated to degree level (or equivalent). Sale of Residential Property level 4 Award. To find out more about the key responsibilities of the role and to ensure you meet the full essential criteria, please review the role profile. TGPCVL Benefits Holidays: We offer 25 – 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years' service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. TPBN1_UKTJ
Resales & Staircasing Manager employer: Guinness Partnership
The Guinness Partnership is an exceptional employer, dedicated to creating a supportive and inclusive work environment in Oldham. With a strong focus on employee wellbeing, we offer generous holiday allowances, a competitive pension scheme, and various health plan options, ensuring our team members feel valued and secure. Our commitment to professional growth and community impact makes us a rewarding place to work for those looking to make a difference in the lives of our residents.
